Emails from a particular company to one specific user on our system are disappearing at our server. Emails from other sources come through to the user's IMAP box without incident. Here's a log transaction of one that does NOT make it:
Feb 15 21:12:36 mail postfix/smtpd[23964]: connect from router.starionhost.net[69.197.189.66] Feb 15 21:12:36 mail postfix/smtpd[23964]: 931AF2F4F36: client=router.starionhost.net[69.197.189.66] Feb 15 21:12:36 mail postfix/cleanup[23967]: 931AF2F4F36: message-id=SmartLabs MM Feb 15 21:12:36 mail postfix/qmgr[1125]: 931AF2F4F36: from=<cust...@smarthome.com>, size=4212, nrcpt=1 (queue active) Feb 15 21:12:36 mail postfix/smtpd[23964]: disconnect from router.starionhost.net[69.197.189.66] Feb 15 21:12:36 mail postfix/pipe[23969]: 931AF2F4F36: to=<aaaaaaaaaaaaaaaaaaa...@mail.starionhost.net>, orig_to=<aaa...@stariontech.com>, relay=cyrus, delay=0, status=sent (mail.starionhost.net) Feb 15 21:12:36 mail postfix/qmgr[1125]: 931AF2F4F36: removed Here is one that DOES make it (to the same account): Feb 15 21:21:56 mail postfix/smtpd[24028]: connect from router.starionhost.net[69.197.189.66] Feb 15 21:21:56 mail postfix/smtpd[24028]: 2AE292F4FAE: client=router.starionhost.net[69.197.189.66] Feb 15 21:21:56 mail postfix/cleanup[24029]: 2AE292F4FAE: message-id=<CAM=9b391BSta9hqqmse3wXB465ZZSbB=-dkhmofxpapfv+6...@mail.gmail.com> Feb 15 21:21:56 mail postfix/qmgr[1125]: 2AE292F4FAE: from=<aaaaaaaaa...@gmail.com>, size=1998, nrcpt=1 (queue active) Feb 15 21:21:56 mail postfix/smtpd[24028]: disconnect from router.starionhost.net[69.197.189.66] Feb 15 21:21:56 mail postfix/pipe[24031]: 2AE292F4FAE: to=<aaaaaaaaaaaaaaaaaaa...@mail.starionhost.net>, orig_to=<a...@stariontech.com>, relay=cyrus, delay=0, status=sent (mail.starionhost.net) Feb 15 21:21:56 mail postfix/qmgr[1125]: 2AE292F4FAE: removed Both "transactions" appear similar to me in terms of a "good" acceptance. It appears that the server is accepting the message, but it is not making into the cyrus database? The message isn't bouncing as far as I can tell. All spam processing is done on an appliance in front of the Postfix server so it would appear that the spam appliance isn't blocking it. I don't know where to go from here. I'm marginally technical with Postfix and have been running a system for many years without too many challenges. This one has me stumped, however. Can anyone guide me through some further troubleshooting to see where these messages are going? I can initiate the sending of the email that is failing from the sending companies website, but that's all the control I have over that end of it. Jeff J. StarionHost
