On 12/11/2009 12:16 PM, Daniel V. Reinhardt wrote: > Actually the tone in his email was very negative, condescending, and > not very constructive. It contained an overtone of being hoiler then > thou, and you are stupid I know it all approach. /dev/rob0, failed > to address the user on a tech support level. The method and approach > by which /dev/rob0 used would have gotten him fired in my place of > work. I got this same level of abuse from the Apache list when I > asked my question about disabling IPv6 in my apache build. The > likelihood of me asking for help on that list is very slim. I expect > a person in a position to provide technical support to come down to > the level of the person asking for help, and not the other way > around. All technical support people should know this, and not offer > anymore then that. The overall tone in the email needs to be > addressed, and the tone was very insulting. > > I side with Alexander here.
This is a user to user mailing list. (Granted, there may be developers on here, but a good deal of help comes from users to users). So all this talk about "The posters tone needs to be addressed" and "If the poster did this at my place of employment, he'd be fired." is sort of silly. Think of it as if you walked into your local bar and asked the people in the bar your question. You may not always get the right answer, and you may not like the way an answer is given. But are you then going to go up to the bartender and complain how someone answered? Probably not :)
