On Mon, Aug 25, 2014 at 8:53 PM, <[email protected]> wrote:

> On 2014-08-25 17:45, Bill Barry wrote:
> >
> >
> > Did you try resetting the modem before connecting your laptop or the
> > router?
> >
> >
> http://customer.comcast.com/help-and-support/internet/power-cycling-your-modem/
>
> Multiple times. I power down the modem, disconnect the Ethernet cable,
> power down the router. Turn the modem on. Turn the router on. Connect
> Ethernet cable.
>
>
The link suggests using the reset button on the back of the modem, not the
power button.

Bill
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