Notes attached to tickets will notify the owner of the ticket if locked. On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani <marco.bors...@lsweb.it> wrote:
> Hi all > > > > I am newbie in OTRS, I don’t find a solution to send an email to the queue > agents when one of them add a note to a ticket. > > I supposed “Agent Notifications” should do this, but nothing arrive. > > > > How can I do it ? > > > > Regards > > > > > > *Marco Borsani* > > Technical Delivery Manager > > Datacenter Division > > *L.S. Advanced Software Srl* > > [image: marchio-LS_piccolo] [image: logo_hakatech_2] > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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