Hi there, No success so far...
Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < mathias.otrsmailingli...@gmail.com> escreveu: > Hi, > > Am 08.04.14 16:01, schrieb André Cavalcante: > > Would be correct to the the following? > > > > CustomerID = department > > CustomerIDs = nothing > > > > > I'd also suggest this setup. > You can also check if the setup is correct by going to the customer > information center and selecting a customer user name (lower field). If > configured correctly it will load up the info center for the department > (e.g. 'Team IT') and list all members of that department (= all customer > users who share the same customer id). > > This also allows the use of the company tickets option in the customer > interface. > > --Mathias > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE
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