That's what I would suggest.
On Tue, Apr 8, 2014 at 10:01 AM, André Cavalcante <treba.an...@gmail.com>wrote: > Would be correct to the the following? > > CustomerID = department > CustomerIDs = nothing > > > > > 2014-04-08 10:57 GMT-03:00 Gerald Young <cryth...@gmail.com>: > > Why did you do that? Why store the same value in two fields? >> >> >> On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante >> <treba.an...@gmail.com>wrote: >> >>> CustomerID (without "s") maps to username >>> LDAP integration >>> >>> >>> Map => [ >>> # note: Login, Email and CustomerID needed! >>> # var, frontend, storage, shown (1=always,2=lite), required, >>> storage-type, http-link, readonly >>> [ 'UserTitle', 'Title', 'title', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserLastname', 'Lastname', 'sn', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, >>> 'var', '', 1 ], >>> [ 'UserEmail', 'Email', 'mail', 1, 1, >>> 'var', '', 1 ], >>> [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, >>> 'var', '', 1 ], >>> [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserComment', 'Comment', 'description', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserStreet', 'Street', 'streetAddress', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserZip', 'Zip', 'zip', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserCity', 'City', 'l', 1, 0, >>> 'var', '', 1 ], >>> [ 'UserCountry', 'Country', 'co', 1, 0, >>> 'var', '', 1 ], >>> ], >>> >>> >>> 2014-04-08 10:04 GMT-03:00 Gerald Young <cryth...@gmail.com>: >>> >>> try CustomerID/customer_id without an s >>>> >>>> >>>> On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante < >>>> treba.an...@gmail.com> wrote: >>>> >>>>> Hi there, >>>>> >>>>> >>>>> During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = >>>>> department (LDAP), but it brings no value to the column I've added to the >>>>> dashboard. >>>>> >>>>> >>>>> Do I need to alter any .pm ou .dtl file? >>>>> >>>>> >>>>> Dashboard shows only data related to the ticket. >>>>> >>>>> -- >>>>> *André Luiz * >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> >>> -- >>> *André Luiz C. e Cavalcante* >>> Coordenador de Eleições >>> TRE-BA / STI / COELE >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > *André Luiz C. e Cavalcante* > Coordenador de Eleições > TRE-BA / STI / COELE > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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