It didn't work out. I guess I gotta make some configuration in some .dtl ou .pm file.
Dashboard is supposed to show tickets data only. 2014-04-08 11:14 GMT-03:00 André Cavalcante <treba.an...@gmail.com>: > I`m gonna test it. Thanks. > > > 2014-04-08 11:04 GMT-03:00 Gerald Young <cryth...@gmail.com>: > > That's what I would suggest. >> >> >> On Tue, Apr 8, 2014 at 10:01 AM, André Cavalcante >> <treba.an...@gmail.com>wrote: >> >>> Would be correct to the the following? >>> >>> CustomerID = department >>> CustomerIDs = nothing >>> >>> >>> >>> >>> 2014-04-08 10:57 GMT-03:00 Gerald Young <cryth...@gmail.com>: >>> >>> Why did you do that? Why store the same value in two fields? >>>> >>>> >>>> On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante <treba.an...@gmail.com >>>> > wrote: >>>> >>>>> CustomerID (without "s") maps to username >>>>> LDAP integration >>>>> >>>>> >>>>> Map => [ >>>>> # note: Login, Email and CustomerID needed! >>>>> # var, frontend, storage, shown (1=always,2=lite), >>>>> required, storage-type, http-link, readonly >>>>> [ 'UserTitle', 'Title', 'title', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserFirstname', 'Firstname', 'givenname', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserLastname', 'Lastname', 'sn', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, >>>>> 'var', '', 1 ], >>>>> [ 'UserEmail', 'Email', 'mail', 1, 1, >>>>> 'var', '', 1 ], >>>>> [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, >>>>> 'var', '', 1 ], >>>>> [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserComment', 'Comment', 'description', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserStreet', 'Street', 'streetAddress', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserZip', 'Zip', 'zip', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserCity', 'City', 'l', 1, 0, >>>>> 'var', '', 1 ], >>>>> [ 'UserCountry', 'Country', 'co', 1, 0, >>>>> 'var', '', 1 ], >>>>> ], >>>>> >>>>> >>>>> 2014-04-08 10:04 GMT-03:00 Gerald Young <cryth...@gmail.com>: >>>>> >>>>> try CustomerID/customer_id without an s >>>>>> >>>>>> >>>>>> On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante < >>>>>> treba.an...@gmail.com> wrote: >>>>>> >>>>>>> Hi there, >>>>>>> >>>>>>> >>>>>>> During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = >>>>>>> department (LDAP), but it brings no value to the column I've added to >>>>>>> the >>>>>>> dashboard. >>>>>>> >>>>>>> >>>>>>> Do I need to alter any .pm ou .dtl file? >>>>>>> >>>>>>> >>>>>>> Dashboard shows only data related to the ticket. >>>>>>> >>>>>>> -- >>>>>>> *André Luiz * >>>>>>> >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> *André Luiz C. e Cavalcante* >>>>> Coordenador de Eleições >>>>> TRE-BA / STI / COELE >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> >>> -- >>> *André Luiz C. e Cavalcante* >>> Coordenador de Eleições >>> TRE-BA / STI / COELE >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > *André Luiz C. e Cavalcante* > Coordenador de Eleições > TRE-BA / STI / COELE > -- *André Luiz C. e Cavalcante* Coordenador de Eleições TRE-BA / STI / COELE
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