Hi,
We have setup otrs 3.3.2 to use a LDAP backend. For this we have added this
part to Kernel/Config.pm file:
############################ LDAP #########################
# CustomerUser
# (customer ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Lookup',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => 'domain.net',
# ldap base dn
BaseDN => 'OU=domain,DC=domain,DC=net',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => 'CN=Israel Garcia Alvarez,OU=Sist,OU=Usuaris
Roureda,OU=domain,DC=domain,DC=net',
UserPw => 'Password',
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
AlwaysFilter => '(objectclass=user)',
# if both your frontend and your LDAP are unicode, use this:
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
# if your frontend is unicode and the charset of your
# ldap server is iso-8859-1, use these options.
# SourceCharset => 'iso-8859-1',
# DestCharset => 'utf-8',
# Net::LDAP new params (if needed - for more info see perldoc
Net::LDAP)
Params => {
port => 389,
timeout => 120,
async => 0,
version => 3,
},
},
# customer unique id
CustomerKey => 'uid',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['uid', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 1,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
# show not own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# add an ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=locked))',
# administrator can't change customer preferences
AdminSetPreferences => 0,
# # cache time to live in sec. - cache any database queries
# CacheTTL => 0,
Map => [
# note: Login, Email and CustomerID are mandatory!
# var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
[ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0
],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0
],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0
],
[ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0
],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0
],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0
],
# [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0,
'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0
],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0
],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0
],
],
};
################ LDAP AUTH #####################
But when we access Customer web page ( See image attached) we see this error on
Otrs's log:
Feb 26 09:32:08 cmdbsrv OTRS-CGI-90[9463]:
[Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]:
Sizelimit exceeded
Feb 26 09:32:08 cmdbsrv OTRS-CGI-90[9463]:
[Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]:
Sizelimit exceeded
Feb 26 09:32:11 cmdbsrv OTRS-CGI-90[7443]:
[Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]:
Sizelimit exceeded
Feb 26 09:32:11 cmdbsrv OTRS-CGI-90[7443]:
[Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]:
Sizelimit exceeded
Does any of you have any idea why?
Thanks much!
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