The problem is for new tickets it still shows.
yes for filter , thanks a lot I seen the filter one in your earlier
threads, and that worked well.
but still in customer front-end, auto-response mail is like normal
response only.
It shows there. Is there any workaround for it ?
--------------------------
Darshak Modi
Elitecore Tech.|India
Support: 081 41 344 244
Cell: 09909008245
On 1/10/2014 7:25 PM, Gerald Young wrote:
Existing SystemSender entries won't disappear. It's likely (?) new
ones won't appear (The name "New Article Ignore" is a hint to this.).
But if you disagree, you'd have already been able to determine that.
If old entries still bug you, ask that question. (Hint: There's not an
easy answer to delete them, but you can enable the filter for agents.)
If new entries are still a problem, then ask that question. (Again,
probably not, but if it's not doing what it says it should do, you
might submit a bug report.)
On Fri, Jan 10, 2014 at 8:40 AM, Darshak Modi
<darshak.m...@elitecore.com <mailto:darshak.m...@elitecore.com>> wrote:
You mean after setting yes, i need to restart apache/otrs.
After setting , I create new tickets, then also same problem exists.
On 1/10/2014 6:59 PM, Gerald Young wrote:
It may not be retroactive to existing SystemSender entries.
On Fri, Jan 10, 2014 at 2:32 AM, Darshak Modi
<darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>
<mailto:darshak.m...@elitecore.com
<mailto:darshak.m...@elitecore.com>>> wrote:
Even if I set it to Yes , it shows details of system
sender like
auto-response. in customer and agent interface both.
Am I missing anything here ?
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