Hello all,
New to OTRS and trying to set up the basics. Since we would like to
use this for both internal and external customers, how do I effectively
set up someone that works for us? It seems that having email address as
a primary/NO DUPE key precludes having someone as both an agent and a
customer.
Thanks,
James
--
IDMWORKS
James Carroll
Newark, DE
O: 888-687-0436 x709
C: 302.339.2703
F: 917.591.1525
E: james.carr...@idmworks.com
W: www.idmworks.com
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