Existing SystemSender entries won't disappear. It's likely (?) new ones won't appear (The name "New Article Ignore" is a hint to this.). But if you disagree, you'd have already been able to determine that.
If old entries still bug you, ask that question. (Hint: There's not an easy answer to delete them, but you can enable the filter for agents.) If new entries are still a problem, then ask that question. (Again, probably not, but if it's not doing what it says it should do, you might submit a bug report.) On Fri, Jan 10, 2014 at 8:40 AM, Darshak Modi <darshak.m...@elitecore.com>wrote: > You mean after setting yes, i need to restart apache/otrs. > After setting , I create new tickets, then also same problem exists. > > > > > On 1/10/2014 6:59 PM, Gerald Young wrote: > >> It may not be retroactive to existing SystemSender entries. >> >> >> On Fri, Jan 10, 2014 at 2:32 AM, Darshak Modi >> <darshak.m...@elitecore.com<mailto: >> darshak.m...@elitecore.com>> wrote: >> >> Even if I set it to Yes , it shows details of system sender like >> auto-response. in customer and agent interface both. >> >> Am I missing anything here ? >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
