The user in the database should appear like 'otrs' '@' '10.3.0.56' because 10.3.0.56 is your otrs server.
2013/6/27 Ryan Jones <rjo...@aereo.com> > I agree because the user should be otrs@10.3.0.83, which is the db > server. > On Jun 27, 2013 4:42 PM, "Mario Zamora" <mzam...@altus.co.cr> wrote: > >> Check for the otrs user credentials in boot, database and otrs >> configuration, there is a mismatch between them. >> >> >> >> >> 2013/6/27 Ryan Jones <rjo...@aereo.com> >> >>> I gave it root DB access to create the user and the db itself. >>> >>> >>> On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora <mzam...@altus.co.cr>wrote: >>> >>>> In Installation page, did you give otrs database user credentials or >>>> root database user credentials? >>>> >>>> >>>> >>>> >>>> 2013/6/27 Ryan Jones <rjo...@aereo.com> >>>> >>>>> Hey folks, >>>>> I just ran the windows installer for otrs it was able to connect to >>>>> my db server just fine and created the table and the user and give me all >>>>> green after that step of the installation is complete. however on the next >>>>> page it throws the error in my subject line.. any guidance on this ? >>>>> Please don't suggest *nix because it's not an option for this >>>>> installation.. >>>>> >>>>> thanks >>>>> >>>>> -- >>>>> Ryan Jones >>>>> Net Ops >>>>> rjo...@aereo.com >>>>> Mobile: 1-347-948-9238 >>>>> Office: *1-646-843-0365* >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> >>> -- >>> Ryan Jones >>> Net Ops >>> rjo...@aereo.com >>> Mobile: 1-347-948-9238 >>> Office: *1-646-843-0365* >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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