Check for the otrs user credentials in boot, database and otrs configuration, there is a mismatch between them.
2013/6/27 Ryan Jones <rjo...@aereo.com> > I gave it root DB access to create the user and the db itself. > > > On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora <mzam...@altus.co.cr> wrote: > >> In Installation page, did you give otrs database user credentials or root >> database user credentials? >> >> >> >> >> 2013/6/27 Ryan Jones <rjo...@aereo.com> >> >>> Hey folks, >>> I just ran the windows installer for otrs it was able to connect to my >>> db server just fine and created the table and the user and give me all >>> green after that step of the installation is complete. however on the next >>> page it throws the error in my subject line.. any guidance on this ? >>> Please don't suggest *nix because it's not an option for this >>> installation.. >>> >>> thanks >>> >>> -- >>> Ryan Jones >>> Net Ops >>> rjo...@aereo.com >>> Mobile: 1-347-948-9238 >>> Office: *1-646-843-0365* >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > Ryan Jones > Net Ops > rjo...@aereo.com > Mobile: 1-347-948-9238 > Office: *1-646-843-0365* > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
