There's not enough other information available for me to assist at this time. I've configured this and helped others configure it on multiple occasions, and have no other information that I can provide via the mailing list. It *could* be a bug in 3.2.3 (don't know) but at the moment, unless I'm looking right at your config, I don't know what else to say.
On Wed, Mar 20, 2013 at 4:31 PM, Marty Hillman <mhill...@equuscs.com> wrote: > Nope. Not true. I just ran LDIFDE against the server that I am querying > for LDAP. For my user account, I have the following (edited for > security). Based on the contents, I even commented out items in the map > and left only UserFirstName, UserLastName, UserLogin, UserEmail, > UserCustomerID.**** > > ** ** > > dn: CN=Marty > Hillman,OU=Users,OU=Corporate,OU=xxxxxxxx,OU=xxxxxxxx,OU=xxxxxxxx,DC=xxxxxxxxx,DC=com > **** > > changetype: add**** > > objectClass: top**** > > objectClass: person**** > > objectClass: organizationalPerson**** > > objectClass: user**** > > cn: Marty Hillman**** > > sn: Hillman**** > > c: US**** > > l: Minnetonka**** > > st: MN**** > > title: Infrastructure Manager**** > > description: IT Infrastructure Manager**** > > postalCode: 55343**** > > givenName: Marty**** > > distinguishedName: **** > > CN=Marty > Hillman,OU=Users,OU=Corporate,OU=xxxxxxxx,OU=xxxxxxxx,OU=xxxxxxxx,DC=xxxxxxxx,DC=com > **** > > instanceType: 4**** > > whenCreated: 20130219201501.0Z**** > > whenChanged: 20130313151527.0Z**** > > displayName: Marty Hillman**** > > uSNCreated: XXXXXXXXXXX**** > > memberOf: **** > > *** Lots of groups deleted ******* > > uSNChanged: XXXXXXXXXXX**** > > co: UNITED STATES**** > > department: MIS**** > > company: Equus Computer Systems, Inc.**** > > homeMTA: **** > > *** Exchange settings ******* > > proxyAddresses: smtp:xxxxxxxxxxxxx**** > > proxyAddresses: smtp: xxxxxxxxxxxxx **** > > proxyAddresses: smtp: xxxxxxxxxxxxx**** > > proxyAddresses: smtp: xxxxxxxxxxxxx**** > > proxyAddresses: smtp: xxxxxxxxxxxxx**** > > proxyAddresses: smtp: xxxxxxxxxxxxx**** > > proxyAddresses: SMTP:mhill...@equuscs.com**** > > proxyAddresses: XXXXXXXXXXXXXXXXXXXXXXX**** > > homeMDB: **** > > *** Exchange Settings ******* > > mDBUseDefaults: TRUE**** > > mailNickname: mhillman**** > > name: Marty Hillman**** > > objectGUID:: xxxxxxxxxxxxxxxxxxxxx**** > > userAccountControl: XXXXXXXXXXXXX**** > > badPwdCount: 0**** > > codePage: 0**** > > countryCode: 840**** > > homeDirectory: \\xxxxxxxxxxxxx\xxxxxxxxxx**** > > homeDrive: H:**** > > badPasswordTime: XXXXXXXXXXXXXXXXXX**** > > lastLogoff: 0**** > > lastLogon: XXXXXXXXXXXXXXXXXXXXXX**** > > scriptPath: smsls**** > > logonHours:: ////////////////////////////**** > > pwdLastSet: XXXXXXXXXXXXXXXXXX**** > > primaryGroupID: XXXXXXX**** > > userParameters:: **** > > xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx**** > > objectSid:: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx**** > > adminCount: 1**** > > accountExpires: 0**** > > logonCount: 249**** > > sAMAccountName: mhillman**** > > sAMAccountType: xxxxxxxxx**** > > showInAddressBook: **** > > *** Exchange Settings ******* > > userPrincipalName: mhill...@equuscs.com**** > > objectCategory: CN=Person,CN=Schema,CN=Configuration,DC=equuscs,DC=com**** > > mSMQSignCertificates:: **** > > XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX**** > > mSMQDigests:: XXXXXXXXXXXXXXXXXXXXXXXXXXX**** > > msNPAllowDialin: FALSE**** > > lastLogonTimestamp: 130075656959202436**** > > textEncodedORAddress: XXXXXXXXXXXXXXXXXXXXXXXXX**** > > mail: mhill...@equuscs.com**** > > msExchHomeServerName: **** > > XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX**** > > msExchMailboxSecurityDescriptor:: **** > > XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX**** > > msExchUserAccountControl: 0**** > > msExchMailboxGuid:: XXXXXXXXXXXXXXXXXXXXXXX**** > > msExchPoliciesIncluded: **** > > XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX**** > > msExchUserCulture: en-US**** > > msExchVersion: XXXXXXXXXXXXXXXXXXX**** > > msExchMobileMailboxFlags: 1**** > > msExchRecipientDisplayType: 1073741824**** > > msExchRecipientTypeDetails: 1**** > > ** ** > > ** ** > > *From:* Gerald Young [mailto:cryth...@gmail.com] > *Sent:* Wednesday, March 20, 2013 3:04 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] FW: "Authentication succeeded, but no customer > record is found in the customer backend. Please contact your administrator." > **** > > ** ** > > "Am I supposed to manually add Customers, or should they be added much > like Agents are?"**** > > Neither. They should be queried from your LDAP/Active Directory. Which > means the DB should be empty and you should be able to search against your > LDAP/AD.**** > > ** ** > > There is a problem querying your LDAP/AD for Customers. I don't know > *why*, but there usually is some sort of error message in OTRS System Log > that tells you why. **** > > All we know for sure is that "No such user 'mhillman'!" tells us your > sAMAccountName isn't (necessarily) mhillman. **** > > ** ** > > (Could that be true?)**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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