Nope. Not true. I just ran LDIFDE against the server that I am querying for LDAP. For my user account, I have the following (edited for security). Based on the contents, I even commented out items in the map and left only UserFirstName, UserLastName, UserLogin, UserEmail, UserCustomerID.
dn: CN=Marty Hillman,OU=Users,OU=Corporate,OU=xxxxxxxx,OU=xxxxxxxx,OU=xxxxxxxx,DC=xxxxxxxxx,DC=com changetype: add objectClass: top objectClass: person objectClass: organizationalPerson objectClass: user cn: Marty Hillman sn: Hillman c: US l: Minnetonka st: MN title: Infrastructure Manager description: IT Infrastructure Manager postalCode: 55343 givenName: Marty distinguishedName: CN=Marty Hillman,OU=Users,OU=Corporate,OU=xxxxxxxx,OU=xxxxxxxx,OU=xxxxxxxx,DC=xxxxxxxx,DC=com instanceType: 4 whenCreated: 20130219201501.0Z whenChanged: 20130313151527.0Z displayName: Marty Hillman uSNCreated: XXXXXXXXXXX memberOf: *** Lots of groups deleted *** uSNChanged: XXXXXXXXXXX co: UNITED STATES department: MIS company: Equus Computer Systems, Inc. homeMTA: *** Exchange settings *** proxyAddresses: smtp:xxxxxxxxxxxxx proxyAddresses: smtp: xxxxxxxxxxxxx proxyAddresses: smtp: xxxxxxxxxxxxx proxyAddresses: smtp: xxxxxxxxxxxxx proxyAddresses: smtp: xxxxxxxxxxxxx proxyAddresses: smtp: xxxxxxxxxxxxx proxyAddresses: SMTP:mhill...@equuscs.com proxyAddresses: XXXXXXXXXXXXXXXXXXXXXXX homeMDB: *** Exchange Settings *** mDBUseDefaults: TRUE mailNickname: mhillman name: Marty Hillman objectGUID:: xxxxxxxxxxxxxxxxxxxxx userAccountControl: XXXXXXXXXXXXX badPwdCount: 0 codePage: 0 countryCode: 840 homeDirectory: \\xxxxxxxxxxxxx\xxxxxxxxxx<file:///\\xxxxxxxxxxxxx\xxxxxxxxxx> homeDrive: H: badPasswordTime: XXXXXXXXXXXXXXXXXX lastLogoff: 0 lastLogon: XXXXXXXXXXXXXXXXXXXXXX scriptPath: smsls logonHours:: //////////////////////////// pwdLastSet: XXXXXXXXXXXXXXXXXX primaryGroupID: XXXXXXX userParameters:: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx objectSid:: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx adminCount: 1 accountExpires: 0 logonCount: 249 sAMAccountName: mhillman sAMAccountType: xxxxxxxxx showInAddressBook: *** Exchange Settings *** userPrincipalName: mhill...@equuscs.com<mailto:mhill...@equuscs.com> objectCategory: CN=Person,CN=Schema,CN=Configuration,DC=equuscs,DC=com mSMQSignCertificates:: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX mSMQDigests:: XXXXXXXXXXXXXXXXXXXXXXXXXXX msNPAllowDialin: FALSE lastLogonTimestamp: 130075656959202436 textEncodedORAddress: XXXXXXXXXXXXXXXXXXXXXXXXX mail: mhill...@equuscs.com<mailto:mhill...@equuscs.com> msExchHomeServerName: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX msExchMailboxSecurityDescriptor:: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX msExchUserAccountControl: 0 msExchMailboxGuid:: XXXXXXXXXXXXXXXXXXXXXXX msExchPoliciesIncluded: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX msExchUserCulture: en-US msExchVersion: XXXXXXXXXXXXXXXXXXX msExchMobileMailboxFlags: 1 msExchRecipientDisplayType: 1073741824 msExchRecipientTypeDetails: 1 From: Gerald Young [mailto:cryth...@gmail.com] Sent: Wednesday, March 20, 2013 3:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] FW: "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." "Am I supposed to manually add Customers, or should they be added much like Agents are?" Neither. They should be queried from your LDAP/Active Directory. Which means the DB should be empty and you should be able to search against your LDAP/AD. There is a problem querying your LDAP/AD for Customers. I don't know *why*, but there usually is some sort of error message in OTRS System Log that tells you why. All we know for sure is that "No such user 'mhillman'!" tells us your sAMAccountName isn't (necessarily) mhillman. (Could that be true?)
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