I wan to look at your config.pm, but suggest you put it on the forums instead of the mailing list so you can delete it.
if root@locahost isn't working, it's because your AuthModule is clobbering your db lookup (overwrite index). ??? On Fri, Mar 8, 2013 at 3:42 PM, Luchtman, Kurt <kurt.lucht...@dhhs.nc.gov>wrote: > You can see that my frustration was getting to me. J > > > > I have 100% control of the linux environment and the sql environment. I > just cannot log into the OTRS side when I import the sql data. Each time I > do it, I shutdown httpd (I know I don’t have to but at this point I will > try anything), import the data via CLI, restart mysqld and try to log in > with the root@localhost which works on the fresh install but doesn’t work > after the import. Also I have done the sql import without copying the > Config.pm from the opt/otrs/Kernel folder and with the Config.pm file. Both > of which still do not allow me to log in. If I use phpmyadmin, I can see > the data in the DB, I have even tried changing the password in the users > table to get in and each time, nothing. Is there a way to see the OTRS logs > without being logged in to the app? > > > > My Config.pm file is set to go to LDAP, but even if I don’t copy the > Config.pm it still won’t go. Also, I have disabled SELinux and iptables are > turned off. > > > > Kurt > > > > -------------------------------------------- > > Kurt Luchtman > > NC FAST Desktop Support Manager > > 3724 National Drive #200 > > Raleigh NC 27612 > > 919-707-4198 > > > > *From:* Gerald Young [mailto:cryth...@gmail.com] > *Sent:* Friday, March 08, 2013 3:28 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Move > > > > " I can’t log in to the unit" > > database or ldap? > > customer or agent? > > fresh install or copied data? > > What does your Config.pm say is the auth method for question 2? > > Caps lock/num lock? > > Did you try root@locahost? > > > > > > On Fri, Mar 8, 2013 at 3:22 PM, Atom Powers <apow...@digipen.edu> wrote: > > Sounds like the DB isn't started. > > > > On 03/08/2013 12:09 PM, Luchtman, Kurt wrote: > > I am trying to move from a physical server to a virtual server. I have > installed the same version of OTRS (3.1.11) on the destination system. > The only difference is the old system is CentOS 5.8 and the new system > is 6.3. I have backed up the sql db and imported it. > > > > And you remember to start the SQL DB service and make sure your Config.pm > points to the local DB service? Can you authenticate to the OTRS DB using > the OTRS username and password? > > -- > Perfection is just a word I use occasionally with mustard. > --Atom Powers-- > Director of IT > DigiPen Institute of Technology > +1 (425) 895-4443 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > ------------------------------ > > Email correspondence to and from this address is subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized State official. Unauthorized disclosure of juvenile, health, > legally privileged, or otherwise confidential information, including > confidential information relating to an ongoing State procurement effort, > is prohibited by law. If you have received this e-mail in error, please > notify the sender immediately and delete all records of this e-mail. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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