So run perms against the otrs-x.x.x folder. On Jan 31, 2013 11:44 PM, "Rainer Bendig" <mrbendi...@gmail.com> wrote:
> Hm upgrade file says: > > --- snip ---8<--- > 5) Install the new release (tar or RPM) > ------------------------------------ > > With the tarball: > > shell> cd /opt > shell> tar -xzf otrs-x.x.x.tar.gz > shell> ln -s otrs-x.x.x otrs > --- /snip --->8-- > > maybe this needs a patch ;( > > Am 31.01.2013 20:16, schrieb Gerald Young: > > make sure /opt/otrs isn't a symlink. Permissions may not apply correctly > > if it is. > > > > > > On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo > > <massimo.bian...@nposistemi.it <mailto:massimo.bian...@nposistemi.it>> > > wrote: > > > > Hi all,____ > > > > I think that I missed some step…____ > > > > __ __ > > > > Tryng to modify ANY item in sysconfig leads to an error:____ > > > > __ __ > > > > __ __ > > > > Error Message: Can't write ConfigItem! __ __ > > > > __ __ > > > > . ____ > > > > __ __ > > > > You can Send a bugreport or go back to the previous page. ____ > > > > Error Details____ > > > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 > > 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: > > 172.22.21.11 RequestURI: /otrs/index.pl <http://index.pl> Traceback > > (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: > > 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: > > 866 Module: > > > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > > (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: > > ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: > > ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: > > ModPerl::Registry::handler (v1.99) Line: 31____ > > > > __ __ > > > > __ __ > > > > Apparently permission at file level are correct and I run the > > upgrade script to verify/adapt permissions.. (Centos 6.2 64bit)____ > > > > __ __ > > > > I also did a “chown –R 777 /opt/otrs”, just to be on safe side and > > test it properly, after a server restart – then it worked.____ > > > > But it’s a little too open.____ > > > > __ __ > > > > What should be the correct permissions ?____ > > > > __ __ > > > > My fix permission strings was:____ > > > > bin/otrs.SetPermissions.pl <http://otrs.SetPermissions.pl> > > --otrs-user=otrs --web-user=apache --otrs-group=apache > > --web-group=apache --admin-user=root --admin-group=root /opt/otrs____ > > > > __ __ > > > > Thanks,____ > > > > Massimo____ > > > > __ __ > > > > __ __ > > > > Massimo Bianchi____ > > > > __ __ > > > > Npo Sistemi S.p.A. - Gruppo Npo____ > > > > S.S.11 Padana Superiore 28____ > > > > 20063 Cernusco S/Naviglio MI____ > > > > Tel: +39 02 92596.322 <tel:%2B39%2002%2092596.322>____ > > > > Cell: +39 348 5852275 <tel:%2B39%20348%205852275>____ > > > > Fax: +39 02 92140548 <tel:%2B39%2002%2092140548>____ > > > > __ __ > > > > Skype: massimo.bianchi____ > > > > Lync: massimo.bian...@nposistemi.it > > <mailto:massimo.bian...@nposistemi.it>____ > > > > Mail: massimo.bian...@nposistemi.it > > <mailto:massimo.bian...@nposistemi.it>____ > > > > Web: http://www.nposistemi.it <http://www.nposistemi.it/>____ > > > > __ __ > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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