Hm upgrade file says:
--- snip ---8<---
5) Install the new release (tar or RPM)
------------------------------------
With the tarball:
shell> cd /opt
shell> tar -xzf otrs-x.x.x.tar.gz
shell> ln -s otrs-x.x.x otrs
--- /snip --->8--
maybe this needs a patch ;(
Am 31.01.2013 20:16, schrieb Gerald Young:
> make sure /opt/otrs isn't a symlink. Permissions may not apply correctly
> if it is.
>
>
> On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo
> <massimo.bian...@nposistemi.it <mailto:massimo.bian...@nposistemi.it>>
> wrote:
>
> Hi all,____
>
> I think that I missed some step…____
>
> __ __
>
> Tryng to modify ANY item in sysconfig leads to an error:____
>
> __ __
>
> __ __
>
> Error Message: Can't write ConfigItem! __ __
>
> __ __
>
> . ____
>
> __ __
>
> You can Send a bugreport or go back to the previous page. ____
>
> Error Details____
>
> Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31
> 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress:
> 172.22.21.11 RequestURI: /otrs/index.pl <http://index.pl> Traceback
> (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line:
> 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line:
> 866 Module:
>
> ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
> (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module:
> ModPerl::RegistryCooker::run (v1.94) Line: 204 Module:
> ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module:
> ModPerl::Registry::handler (v1.99) Line: 31____
>
> __ __
>
> __ __
>
> Apparently permission at file level are correct and I run the
> upgrade script to verify/adapt permissions.. (Centos 6.2 64bit)____
>
> __ __
>
> I also did a “chown –R 777 /opt/otrs”, just to be on safe side and
> test it properly, after a server restart – then it worked.____
>
> But it’s a little too open.____
>
> __ __
>
> What should be the correct permissions ?____
>
> __ __
>
> My fix permission strings was:____
>
> bin/otrs.SetPermissions.pl <http://otrs.SetPermissions.pl>
> --otrs-user=otrs --web-user=apache --otrs-group=apache
> --web-group=apache --admin-user=root --admin-group=root /opt/otrs____
>
> __ __
>
> Thanks,____
>
> Massimo____
>
> __ __
>
> __ __
>
> Massimo Bianchi____
>
> __ __
>
> Npo Sistemi S.p.A. - Gruppo Npo____
>
> S.S.11 Padana Superiore 28____
>
> 20063 Cernusco S/Naviglio MI____
>
> Tel: +39 02 92596.322 <tel:%2B39%2002%2092596.322>____
>
> Cell: +39 348 5852275 <tel:%2B39%20348%205852275>____
>
> Fax: +39 02 92140548 <tel:%2B39%2002%2092140548>____
>
> __ __
>
> Skype: massimo.bianchi____
>
> Lync: massimo.bian...@nposistemi.it
> <mailto:massimo.bian...@nposistemi.it>____
>
> Mail: massimo.bian...@nposistemi.it
> <mailto:massimo.bian...@nposistemi.it>____
>
> Web: http://www.nposistemi.it <http://www.nposistemi.it/>____
>
> __ __
>
>
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