make sure /opt/otrs isn't a symlink. Permissions may not apply correctly if it is.
On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo < massimo.bian...@nposistemi.it> wrote: > Hi all,**** > > I think that I missed some step…**** > > ** ** > > Tryng to modify ANY item in sysconfig leads to an error:**** > > ** ** > > ** ** > > Error Message: Can't write ConfigItem! ** ** > > ** ** > > . **** > > ** ** > > You can Send a bugreport or go back to the previous page. **** > > Error Details**** > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 > 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: 172.22.21.11 > RequestURI: /otrs/index.pl Traceback (1940): Module: > Kernel::Modules::AdminSysConfig::Run (v1.125) Line: 206 Module: > Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31**** > > ** ** > > ** ** > > Apparently permission at file level are correct and I run the upgrade > script to verify/adapt permissions.. (Centos 6.2 64bit)**** > > ** ** > > I also did a “chown –R 777 /opt/otrs”, just to be on safe side and test it > properly, after a server restart – then it worked.**** > > But it’s a little too open.**** > > ** ** > > What should be the correct permissions ?**** > > ** ** > > My fix permission strings was:**** > > bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache > --otrs-group=apache --web-group=apache --admin-user=root --admin-group=root > /opt/otrs**** > > ** ** > > Thanks,**** > > Massimo**** > > ** ** > > ** ** > > Massimo Bianchi**** > > ** ** > > Npo Sistemi S.p.A. - Gruppo Npo**** > > S.S.11 Padana Superiore 28**** > > 20063 Cernusco S/Naviglio MI**** > > Tel: +39 02 92596.322**** > > Cell: +39 348 5852275**** > > Fax: +39 02 92140548**** > > ** ** > > Skype: massimo.bianchi**** > > Lync: massimo.bian...@nposistemi.it**** > > Mail: massimo.bian...@nposistemi.it**** > > Web: http://www.nposistemi.it**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
