Hi all, I think that I missed some step... Tryng to modify ANY item in sysconfig leads to an error:
Error Message: Can't write ConfigItem! . You can Send a bugreport or go back to the previous page. Error Details Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: 172.22.21.11 RequestURI: /otrs/index.pl Traceback (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Apparently permission at file level are correct and I run the upgrade script to verify/adapt permissions.. (Centos 6.2 64bit) I also did a "chown -R 777 /opt/otrs", just to be on safe side and test it properly, after a server restart - then it worked. But it's a little too open. What should be the correct permissions ? My fix permission strings was: bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache --admin-user=root --admin-group=root /opt/otrs Thanks, Massimo Massimo Bianchi Npo Sistemi S.p.A. - Gruppo Npo S.S.11 Padana Superiore 28 20063 Cernusco S/Naviglio MI Tel: +39 02 92596.322 Cell: +39 348 5852275 Fax: +39 02 92140548 Skype: massimo.bianchi Lync: massimo.bian...@nposistemi.it<mailto:massimo.bian...@nposistemi.it> Mail: massimo.bian...@nposistemi.it<mailto:massimo.bian...@nposistemi.it> Web: http://www.nposistemi.it<http://www.nposistemi.it/>
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