If you're using mod_perl then check the apache2-httpd.include.conf
file that otrs links in to Apache, if you have crafted your own then
you might be missing the couple of options which should reload the
perl modules when changes are made to the file...
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
I have this enabled but I've found that if I make lots of changes to
the perl code Apache just slows to a crawl and I end up bouncing
Apache anyway.
Steve
On 15 November 2012 14:44, Bogdan Iosif <bogdan.io...@gmail.com> wrote:
> I have some important details to add.
>
> I just figured out that there are two layers of caching. One for Perl code
> and one for static stat data (the data retrieved from DB).
>
> I also just noticed that I can disable caching for DB data right from OTRS's
> STATS GUI for a certain stat, including static ones. So that's what I want
> for production, that part of the problem is solved (I hope).
>
> For development, I need to disable caching of Perl code because right now I
> don't see the effect of any change I make in StateAction.pm's code without
> restarting Apache. Anyone knows how I can do that?
>
> /bogdan
>
>
>
> On Thu, Nov 15, 2012 at 4:16 PM, Bogdan Iosif <bogdan.io...@gmail.com>
> wrote:
>>
>> Hi,
>>
>> I'm figuring out static stats by tinkering with code in StateAction.pm.
>>
>> Problem is, to see any change in action I first need to run
>> otrs.DeleteCache.pl and then restart Apache (don't know if they both are
>> required but it's a way I found to be working so I'm sticking with it for
>> now)
>>
>> OTRS's manual says caching can be disable but I haven't figured out how to
>> do it or - important - if it can be done just for static stats.
>> http://doc.otrs.org/3.1/en/html/stats-managing-the-stats-module-by-the-sysadmin.html#stats-caching
>>
>> Beside wishing this for development, having caching disabled in production
>> - just for static stats - would be highly desirable in my situation.
>>
>> Can anyone help with indications on how to disable caching?
>>
>> Thanks,
>> Bogdan
>
>
>
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