Not that I can see. I've check agent <-> role and agent <-> group config. One agent has identical settings to my agent account, mine account works OK, his has the problem.
I may strip all the group and role config down so everybody has rights to everything and see if that sorts it. Any suggestions on how to get all queues / roles and group rights rolled back to the standard users group? M. >>> On 06/09/2012 at 16:28, Gerald Young <cryth...@gmail.com> wrote: > Going with Alvaro's response, would non-working agents have preferences > different from working agent? > > On Thu, Sep 6, 2012 at 10:47 AM, Alvaro Cordero <alv...@gridshield.net>wrote: > >> Hello, >> >> I've seen this happening when you are using a default enconding that does >> not support some special caracters, for example in our case latin caracters >> like "ñ", and the accent caracter, to fix that we changed the default >> char-set to 'utf-8' and problem fixed. >> >> You can check for that kind of patterns and give it a try with the charset. >> >> Best Regards. >> >> >> >> On Thu, Sep 6, 2012 at 8:05 AM, Mark Dissington < >> mark.dissing...@netmania-it.com> wrote: >> >>> Hi Gerald, >>> >>> It's not that nothing is displayed as you are typing, the customers list >>> appears and is filtered as for all agents as you are typing in the box, so >>> the customer DB is being queried and showing the same data for all agents. >>> But if a non-working agent selects any customer from the list displayed >>> then the data is not left in the field, the field becomes blank. Selecting >>> the same customer for a working agent the data is left in the field >>> correctly. >>> >>> Mark. >>> >>> >>> On 06/09/2012 at 12:23, Gerald Young <cryth...@gmail.com> wrote: >>> > They won't populate if the customer is invalid. >>> > >>> > On Thu, Sep 6, 2012 at 3:50 AM, Mark Dissington < >>> > mark.dissing...@netmania-it.com> wrote: >>> > >>> >> Hi Robert, >>> >> >>> >> Yes, I thought that was a possibility as well, but all the users are >>> using >>> >> the Standard theme. >>> >> >>> >> Mark. >>> >> >>> >> >>> On 05/09/2012 at 18:23, Robert Poreba < >>> poreba.rob...@googlemail.com> >>> >> wrote: >>> >> > Mark >>> >> > >>> >> > Are all users using the same Theme? >>> >> >>> >> >>> >> On 5 Sep 2012, at 12:58, "Mark Dissington" < >>> >> mark.dissing...@netmania-it.com> wrote: >>> >> >>> >> > Something very strange going on here with otrs 3.1.7 (now upgraded to >>> >> 3.1.10) to try to resolve the issue. >>> >> > >>> >> > For both New Phone Tickets and New Email Tickets the customer field >>> >> won't populate with the data from the Javascript customer search for >>> SOME >>> >> users. For example my accoutn works fine - create a new phone ticket, >>> start >>> >> typing in the "from customer" field click on the correct customer, >>> field >>> >> populates with the data and is greyed out, another "from customer" >>> field >>> >> appears for adding the next one if required. >>> >> > >>> >> > For our agents with the problem - they start typing in the "from >>> >> customer" field and the customer data is displayed as normal, but >>> clicking >>> >> on the customer or tabing to the next field then empties the field >>> rather >>> >> than displaying the selected customer. >>> >> > >>> >> > This only affects, _some_ agents, it isn't PC specific as logging in >>> >> with a working account on that PC then works, and using one of the >>> faulty >>> >> accounts on a working PC fails. >>> >> > Have checked all Roles/Groups and everything seems the same between >>> >> working and non-working agents. No changes are made to ACLs anywhere, >>> any >>> >> config changes only made through the Sysconfig GUI. >>> >> > >>> >> > These accounts _were definitely_ working. Has been an issue for ~2 >>> >> months (since upgrade to 3.1.x from 3.0.x probably) >>> >> > >>> >> > TIA, >>> >> > Mark. Netmania IT Limited Registered in England No: 4039293 Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield, Staffordshire, UK, WS13 8EX VAT Reg No: 765 6677 74 This electronic message contains information from Netmania IT Ltd which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the Netmania IT Ltd's email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes. -- Scanned by iCritical. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
