Going with Alvaro's response, would non-working agents have preferences different from working agent?
On Thu, Sep 6, 2012 at 10:47 AM, Alvaro Cordero <alv...@gridshield.net>wrote: > Hello, > > I've seen this happening when you are using a default enconding that does > not support some special caracters, for example in our case latin caracters > like "ñ", and the accent caracter, to fix that we changed the default > char-set to 'utf-8' and problem fixed. > > You can check for that kind of patterns and give it a try with the charset. > > Best Regards. > > > > On Thu, Sep 6, 2012 at 8:05 AM, Mark Dissington < > mark.dissing...@netmania-it.com> wrote: > >> Hi Gerald, >> >> It's not that nothing is displayed as you are typing, the customers list >> appears and is filtered as for all agents as you are typing in the box, so >> the customer DB is being queried and showing the same data for all agents. >> But if a non-working agent selects any customer from the list displayed >> then the data is not left in the field, the field becomes blank. Selecting >> the same customer for a working agent the data is left in the field >> correctly. >> >> Mark. >> >> >>> On 06/09/2012 at 12:23, Gerald Young <cryth...@gmail.com> wrote: >> > They won't populate if the customer is invalid. >> > >> > On Thu, Sep 6, 2012 at 3:50 AM, Mark Dissington < >> > mark.dissing...@netmania-it.com> wrote: >> > >> >> Hi Robert, >> >> >> >> Yes, I thought that was a possibility as well, but all the users are >> using >> >> the Standard theme. >> >> >> >> Mark. >> >> >> >> >>> On 05/09/2012 at 18:23, Robert Poreba < >> poreba.rob...@googlemail.com> >> >> wrote: >> >> > Mark >> >> > >> >> > Are all users using the same Theme? >> >> >> >> >> >> On 5 Sep 2012, at 12:58, "Mark Dissington" < >> >> mark.dissing...@netmania-it.com> wrote: >> >> >> >> > Something very strange going on here with otrs 3.1.7 (now upgraded to >> >> 3.1.10) to try to resolve the issue. >> >> > >> >> > For both New Phone Tickets and New Email Tickets the customer field >> >> won't populate with the data from the Javascript customer search for >> SOME >> >> users. For example my accoutn works fine - create a new phone ticket, >> start >> >> typing in the "from customer" field click on the correct customer, >> field >> >> populates with the data and is greyed out, another "from customer" >> field >> >> appears for adding the next one if required. >> >> > >> >> > For our agents with the problem - they start typing in the "from >> >> customer" field and the customer data is displayed as normal, but >> clicking >> >> on the customer or tabing to the next field then empties the field >> rather >> >> than displaying the selected customer. >> >> > >> >> > This only affects, _some_ agents, it isn't PC specific as logging in >> >> with a working account on that PC then works, and using one of the >> faulty >> >> accounts on a working PC fails. >> >> > Have checked all Roles/Groups and everything seems the same between >> >> working and non-working agents. No changes are made to ACLs anywhere, >> any >> >> config changes only made through the Sysconfig GUI. >> >> > >> >> > These accounts _were definitely_ working. Has been an issue for ~2 >> >> months (since upgrade to 3.1.x from 3.0.x probably) >> >> > >> >> > TIA, >> >> > Mark. >> >> >> Netmania IT Limited >> Registered in England No: 4039293 >> Registered Office: The Stables, Elmhurst Business Park, Elmhurst, >> Lichfield, Staffordshire, UK, WS13 8EX >> VAT Reg No: 765 6677 74 >> >> This electronic message contains information from Netmania IT Ltd which >> may be privileged and confidential. The information is intended to be for >> the use of the individual(s) or entity named above. If you are not the >> intended recipient, be aware that any disclosure, copying, distribution or >> use of the contents of this information is prohibited. If you have received >> this electronic message in error, please notify us by telephone or email >> (to the number or address above) immediately. >> >> Activity and use of the Netmania IT Ltd's email system is monitored to >> secure its effective operation and for other lawful business purposes. >> Communications using this system will also be monitored and may be recorded >> to secure effective operation and for other lawful business purposes. >> >> -- >> Scanned by iCritical. >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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