I've checked our apache config and we already have utf-8 set as below: AddDefaultCharset UTF-8
Anywhere else it could be configured? Strange that it works for some agents but not others though, so wouldn't have thought it would be a system-wide issue but maybe agent configuration perhaps? M. >>> On 06/09/2012 at 15:47, Alvaro Cordero <alv...@gridshield.net> wrote: > Hello, > > I've seen this happening when you are using a default enconding that does > not support some special caracters, for example in our case latin caracters > like "ñ", and the accent caracter, to fix that we changed the default > char-set to 'utf-8' and problem fixed. > > You can check for that kind of patterns and give it a try with the charset. > > Best Regards. Netmania IT Limited Registered in England No: 4039293 Registered Office: The Stables, Elmhurst Business Park, Elmhurst, Lichfield, Staffordshire, UK, WS13 8EX VAT Reg No: 765 6677 74 This electronic message contains information from Netmania IT Ltd which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the Netmania IT Ltd's email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes. -- Scanned by iCritical. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
