hi to all.... i search a way to do this configuration in my sitauation... in a previous configuration (only local database, no active directory for agents and customers) OTRS filter email from unknow customer... only if your email is in database the system open the ticket...
now i put in config.pm some code to verify the credentials of a customer in local database an more active directoris... on web interface an unknow user can not login and open tickets, but if i send email from an unknow address the system read the email and open the tickets... any idea?
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