What is your purpose of using Customer Groups? If they are to assign
queues, you may want to rethink this, unless they're for instance, location
based, or only certain agents are allowed to handle certain customers.
Don't forget that Customer needs Auth and Membership (CustomerUser). If
you're using ldap, use it for both. It won't sync customers to database,
only pull from ldap.
"if i have to login customers form others Ad" ... you'd add additional back
ends (up to 10?) for each AD.
On Tue, Jul 10, 2012 at 3:45 AM, Stefano Ricci <stefano.ri...@riccimatic.com
> wrote:
> now i put on the login via ad of agents and client... but i have these
> open questions:
>
> - for the agents i assign with *
> $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'}* the correct
> roles, and with *$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'}
> * i assign the inital group... How i can do the same with the
> customers?.... i have more queue, and a have to activate them in function
> of the user... fore example... if a customer are in particular group in ad,
> have to write only in queue1/group1....
> - otrs fileter the email if you aren't a customer in database, but
> with ad login, no data are in database... how i can: remove the filter, or
> put the customer data in otrs database and sync (the agent mode)
> - if i have to login customers form others Ad, how i have to do in the
> script? i have to logon whit this name "domain\user"... i have to split the
> login name by my self or there is ant attibute similar to
> sAMAccountName that have the complete name?
>
>
> thanks fot the help
>
>
> On 7 July 2012 13:38, Gerald Young <cryth...@gmail.com> wrote:
>
>> This means that there is no sAMAccountName that matches adone\agent1 in
>> Active Directory. That's highly likely as most sAMAccountName are simple
>> usernames.
>>
>>
>> On Fri, Jul 6, 2012 at 12:29 PM, Mike Eduard <m...@znuny.com> wrote:
>>
>>> Hi Stefano,
>>>
>>>
>>> On 7/6/12 18:24 , Stefano Ricci wrote:
>>>
>>>> now i solve the error 187... but i have this response
>>>>
>>>> [Fri Jul 6 18:18:45 2012][Notice][Kernel::System::**Auth::LDAP::Auth]
>>>> User: adone\agente1 authentication failed, no LDAP entry
>>>> found!BaseDN='dc=adone,dc=lan'**, Filter='(*
>>>> sAMAccountName=adone\\agente1*)', (REMOTE_ADDR: xxxx).
>>>> [Fri Jul 6 18:18:45 2012][Error][Kernel::System::**User::UserLookup][797]
>>>> No UserID found for 'adone\agente1'!
>>>>
>>>
>>> You do not have an agent with username "adone\agente1" in OTRS.
>>>
>>> You need to create this agent via admin interface first.
>>>
>>>
>>> mike
>>>
>>> --
>>> Mike Eduard
>>> Enterprise Services for OTRS
>>>
>>> Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany
>>>
>>> P: +49 (0) 30 60 98 54 18-0
>>> F: +49 (0) 30 60 98 54 18-8
>>> W: http://znuny.com
>>>
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