ok... but the problem is that.... i have to add the login through ldap, because i have al lot of agents and a lot of customer.... to understand, one of the customer company have 300 customer that have to login/send mail to open the support tickets...
i have to create manualy all of these profiles and after active the active directory interface? On 6 July 2012 18:29, Mike Eduard <m...@znuny.com> wrote: > Hi Stefano, > > > On 7/6/12 18:24 , Stefano Ricci wrote: > >> now i solve the error 187... but i have this response >> >> [Fri Jul 6 18:18:45 2012][Notice][Kernel::System::**Auth::LDAP::Auth] >> User: adone\agente1 authentication failed, no LDAP entry >> found!BaseDN='dc=adone,dc=lan'**, Filter='(sAMAccountName=adone\**\agente1)', >> (REMOTE_ADDR: xxxx). >> [Fri Jul 6 18:18:45 2012][Error][Kernel::System::**User::UserLookup][797] >> No UserID found for 'adone\agente1'! >> > > You do not have an agent with username "adone\agente1" in OTRS. > > You need to create this agent via admin interface first. > > > mike > > -- > Mike Eduard > Enterprise Services for OTRS > > Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany > > P: +49 (0) 30 60 98 54 18-0 > F: +49 (0) 30 60 98 54 18-8 > W: http://znuny.com > > Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg > Managing Director: Martin Edenhofer > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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