now i put on the login via ad of agents and client... but i have these open
questions:
- for the agents i assign with *
$Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'}* the correct
roles, and with *$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'}* i
assign the inital group... How i can do the same with the customers?.... i
have more queue, and a have to activate them in function of the user...
fore example... if a customer are in particular group in ad, have to write
only in queue1/group1....
- otrs fileter the email if you aren't a customer in database, but with
ad login, no data are in database... how i can: remove the filter, or put
the customer data in otrs database and sync (the agent mode)
- if i have to login customers form others Ad, how i have to do in the
script? i have to logon whit this name "domain\user"... i have to split the
login name by my self or there is ant attibute similar to
sAMAccountName that have the complete name?
thanks fot the help
On 7 July 2012 13:38, Gerald Young <cryth...@gmail.com> wrote:
> This means that there is no sAMAccountName that matches adone\agent1 in
> Active Directory. That's highly likely as most sAMAccountName are simple
> usernames.
>
>
> On Fri, Jul 6, 2012 at 12:29 PM, Mike Eduard <m...@znuny.com> wrote:
>
>> Hi Stefano,
>>
>>
>> On 7/6/12 18:24 , Stefano Ricci wrote:
>>
>>> now i solve the error 187... but i have this response
>>>
>>> [Fri Jul 6 18:18:45 2012][Notice][Kernel::System::**Auth::LDAP::Auth]
>>> User: adone\agente1 authentication failed, no LDAP entry
>>> found!BaseDN='dc=adone,dc=lan'**, Filter='(*
>>> sAMAccountName=adone\\agente1*)', (REMOTE_ADDR: xxxx).
>>> [Fri Jul 6 18:18:45 2012][Error][Kernel::System::**User::UserLookup][797]
>>> No UserID found for 'adone\agente1'!
>>>
>>
>> You do not have an agent with username "adone\agente1" in OTRS.
>>
>> You need to create this agent via admin interface first.
>>
>>
>> mike
>>
>> --
>> Mike Eduard
>> Enterprise Services for OTRS
>>
>> Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany
>>
>> P: +49 (0) 30 60 98 54 18-0
>> F: +49 (0) 30 60 98 54 18-8
>> W: http://znuny.com
>>
>> Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg
>> Managing Director: Martin Edenhofer
>>
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