Not sure to be honest, it still looks like something is missing as the browser hasn't been able to fully initialise all of the javascript. Might be worth searching/posting on the dev list to see if they can help.
Steve On 6 July 2012 10:33, Derek Kiely <dki...@kemptechnologies.com> wrote: > Hi Steve, > > I have tried your suggestion and am now getting the following error on the > same page (Title/Properties), any ideas? I have tried re-run the bin/ > otrs.RebuildConfig.pl but still the same. > > [image: Inline images 1] > > Derek Kiely > EMEA Support Team Leader > KEMP Technologies Limited <http://www.kemptechnologies.com/> > Mary Rosse Centre > Holland Road > National Technology Park > Limerick > Ireland > DDI: +353 61 260104 > Office: +353 61 260101 > > > > On 5 July 2012 18:10, Steven Carr <sjc...@gmail.com> wrote: > >> If a file is named .rpmsave then this is because it did not match the >> file distributed with the RPM and so when it was upgraded it moved your >> configuration to one side. >> >> You can try renaming otrs.conf.rpmsave to otrs.conf and restarting Apache >> - but there may be configuration being loaded from elsewhere in your Apache >> config, so check the rest of the Apache config files first incase there are >> any directives pointing to the old otrs scripts directory. >> >> Steve >> >> >> >> >> On 5 July 2012 18:02, Derek Kiely <dki...@kemptechnologies.com> wrote: >> >>> Hi Steve, >>> >>> Thanks for the feedback, I checked in the /etc/httpd/conf.d directory >>> and I see a file called otrs.conf.rpmsave - here it is >>> >>> # -- >>> # added for OTRS (http://otrs.org/) >>> # $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin >>> Exp $ >>> # -- >>> >>> # agent, admin and customer frontend >>> ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" >>> Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" >>> >>> # if mod_perl is used >>> #<IfModule mod_perl.c> >>> >>> # load all otrs modules >>> Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl >>> >>> # Apache::Reload - Reload Perl Modules when Changed on Disk >>> PerlModule Apache2::Reload >>> PerlInitHandler Apache2::Reload >>> PerlModule Apache2::RequestRec >>> >>> # set mod_perl2 options >>> <Location /otrs> >>> # ErrorDocument 403 /otrs/customer.pl >>> ErrorDocument 403 /otrs/index.pl >>> SetHandler perl-script >>> PerlResponseHandler ModPerl::Registry >>> Options +ExecCGI >>> PerlOptions +ParseHeaders >>> PerlOptions +SetupEnv >>> Order allow,deny >>> Allow from all >>> </Location> >>> >>> #</IfModule> >>> >>> # directory settings >>> <Directory "/opt/otrs/bin/cgi-bin/"> >>> AllowOverride None >>> Options +ExecCGI -Includes >>> Order allow,deny >>> Allow from all >>> </Directory> >>> <Directory "/opt/otrs/var/httpd/htdocs/"> >>> AllowOverride All >>> Order allow,deny >>> Allow from all >>> </Directory> >>> >>> What is the .rpmsave about and is this where my problem is coming from? >>> Any ideas on how to fix it? >>> >>> Derek Kiely >>> EMEA Support Team Leader >>> KEMP Technologies Limited <http://www.kemptechnologies.com/> >>> Mary Rosse Centre >>> Holland Road >>> National Technology Park >>> Limerick >>> Ireland >>> DDI: +353 61 260104 >>> Office: +353 61 260101 >>> >>> >>> >>> On 5 July 2012 17:33, Steven Carr <sjc...@gmail.com> wrote: >>> >>>> Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and >>>> verify the otrs-web virtual directory is pointing to the correct location >>>> then bounce Apache. >>>> >>>> Steve >>>> >>>> >>>> >>>> On 5 July 2012 16:26, Derek Kiely <dki...@kemptechnologies.com> wrote: >>>> >>>>> >>>>> Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step >>>>>> increment, >>>>>> >>>>>> All appears to be OK except that when I click on ticket properties I >>>>>> get the following error message >>>>>> >>>>>> [image: Inline images 1] >>>>>> >>>>>> I followed the upgrade scripts exactly, it also looks like the >>>>>> js/js-cache is pointing to the wrong directory it is pointing to >>>>>> /opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/ >>>>>> >>>>>> Any help would be greatly appreciated. >>>>>> >>>>>> Derek Kiely >>>>>> >>>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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