Hi Steve, Thanks for the feedback, I checked in the /etc/httpd/conf.d directory and I see a file called otrs.conf.rpmsave - here it is
# -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # if mod_perl is used #<IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> #</IfModule> # directory settings <Directory "/opt/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> <Directory "/opt/otrs/var/httpd/htdocs/"> AllowOverride All Order allow,deny Allow from all </Directory> What is the .rpmsave about and is this where my problem is coming from? Any ideas on how to fix it? Derek Kiely EMEA Support Team Leader KEMP Technologies Limited <http://www.kemptechnologies.com/> Mary Rosse Centre Holland Road National Technology Park Limerick Ireland DDI: +353 61 260104 Office: +353 61 260101 On 5 July 2012 17:33, Steven Carr <sjc...@gmail.com> wrote: > Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and > verify the otrs-web virtual directory is pointing to the correct location > then bounce Apache. > > Steve > > > > On 5 July 2012 16:26, Derek Kiely <dki...@kemptechnologies.com> wrote: > >> >> Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step >>> increment, >>> >>> All appears to be OK except that when I click on ticket properties I get >>> the following error message >>> >>> [image: Inline images 1] >>> >>> I followed the upgrade scripts exactly, it also looks like the >>> js/js-cache is pointing to the wrong directory it is pointing to >>> /opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/ >>> >>> Any help would be greatly appreciated. >>> >>> Derek Kiely >>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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