Hi Steve, I have tried your suggestion and am now getting the following error on the same page (Title/Properties), any ideas? I have tried re-run the bin/ otrs.RebuildConfig.pl but still the same.
[image: Inline images 1] Derek Kiely EMEA Support Team Leader KEMP Technologies Limited <http://www.kemptechnologies.com/> Mary Rosse Centre Holland Road National Technology Park Limerick Ireland DDI: +353 61 260104 Office: +353 61 260101 On 5 July 2012 18:10, Steven Carr <sjc...@gmail.com> wrote: > If a file is named .rpmsave then this is because it did not match the file > distributed with the RPM and so when it was upgraded it moved your > configuration to one side. > > You can try renaming otrs.conf.rpmsave to otrs.conf and restarting Apache > - but there may be configuration being loaded from elsewhere in your Apache > config, so check the rest of the Apache config files first incase there are > any directives pointing to the old otrs scripts directory. > > Steve > > > > > On 5 July 2012 18:02, Derek Kiely <dki...@kemptechnologies.com> wrote: > >> Hi Steve, >> >> Thanks for the feedback, I checked in the /etc/httpd/conf.d directory and >> I see a file called otrs.conf.rpmsave - here it is >> >> # -- >> # added for OTRS (http://otrs.org/) >> # $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin >> Exp $ >> # -- >> >> # agent, admin and customer frontend >> ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" >> Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" >> >> # if mod_perl is used >> #<IfModule mod_perl.c> >> >> # load all otrs modules >> Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl >> >> # Apache::Reload - Reload Perl Modules when Changed on Disk >> PerlModule Apache2::Reload >> PerlInitHandler Apache2::Reload >> PerlModule Apache2::RequestRec >> >> # set mod_perl2 options >> <Location /otrs> >> # ErrorDocument 403 /otrs/customer.pl >> ErrorDocument 403 /otrs/index.pl >> SetHandler perl-script >> PerlResponseHandler ModPerl::Registry >> Options +ExecCGI >> PerlOptions +ParseHeaders >> PerlOptions +SetupEnv >> Order allow,deny >> Allow from all >> </Location> >> >> #</IfModule> >> >> # directory settings >> <Directory "/opt/otrs/bin/cgi-bin/"> >> AllowOverride None >> Options +ExecCGI -Includes >> Order allow,deny >> Allow from all >> </Directory> >> <Directory "/opt/otrs/var/httpd/htdocs/"> >> AllowOverride All >> Order allow,deny >> Allow from all >> </Directory> >> >> What is the .rpmsave about and is this where my problem is coming from? >> Any ideas on how to fix it? >> >> Derek Kiely >> EMEA Support Team Leader >> KEMP Technologies Limited <http://www.kemptechnologies.com/> >> Mary Rosse Centre >> Holland Road >> National Technology Park >> Limerick >> Ireland >> DDI: +353 61 260104 >> Office: +353 61 260101 >> >> >> >> On 5 July 2012 17:33, Steven Carr <sjc...@gmail.com> wrote: >> >>> Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and >>> verify the otrs-web virtual directory is pointing to the correct location >>> then bounce Apache. >>> >>> Steve >>> >>> >>> >>> On 5 July 2012 16:26, Derek Kiely <dki...@kemptechnologies.com> wrote: >>> >>>> >>>> Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step >>>>> increment, >>>>> >>>>> All appears to be OK except that when I click on ticket properties I >>>>> get the following error message >>>>> >>>>> [image: Inline images 1] >>>>> >>>>> I followed the upgrade scripts exactly, it also looks like the >>>>> js/js-cache is pointing to the wrong directory it is pointing to >>>>> /opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/ >>>>> >>>>> Any help would be greatly appreciated. >>>>> >>>>> Derek Kiely >>>>> >>>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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