If a file is named .rpmsave then this is because it did not match the file distributed with the RPM and so when it was upgraded it moved your configuration to one side.
You can try renaming otrs.conf.rpmsave to otrs.conf and restarting Apache - but there may be configuration being loaded from elsewhere in your Apache config, so check the rest of the Apache config files first incase there are any directives pointing to the old otrs scripts directory. Steve On 5 July 2012 18:02, Derek Kiely <dki...@kemptechnologies.com> wrote: > Hi Steve, > > Thanks for the feedback, I checked in the /etc/httpd/conf.d directory and > I see a file called otrs.conf.rpmsave - here it is > > # -- > # added for OTRS (http://otrs.org/) > # $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin Exp > $ > # -- > > # agent, admin and customer frontend > ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" > Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" > > # if mod_perl is used > #<IfModule mod_perl.c> > > # load all otrs modules > Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl > > # Apache::Reload - Reload Perl Modules when Changed on Disk > PerlModule Apache2::Reload > PerlInitHandler Apache2::Reload > PerlModule Apache2::RequestRec > > # set mod_perl2 options > <Location /otrs> > # ErrorDocument 403 /otrs/customer.pl > ErrorDocument 403 /otrs/index.pl > SetHandler perl-script > PerlResponseHandler ModPerl::Registry > Options +ExecCGI > PerlOptions +ParseHeaders > PerlOptions +SetupEnv > Order allow,deny > Allow from all > </Location> > > #</IfModule> > > # directory settings > <Directory "/opt/otrs/bin/cgi-bin/"> > AllowOverride None > Options +ExecCGI -Includes > Order allow,deny > Allow from all > </Directory> > <Directory "/opt/otrs/var/httpd/htdocs/"> > AllowOverride All > Order allow,deny > Allow from all > </Directory> > > What is the .rpmsave about and is this where my problem is coming from? > Any ideas on how to fix it? > > Derek Kiely > EMEA Support Team Leader > KEMP Technologies Limited <http://www.kemptechnologies.com/> > Mary Rosse Centre > Holland Road > National Technology Park > Limerick > Ireland > DDI: +353 61 260104 > Office: +353 61 260101 > > > > On 5 July 2012 17:33, Steven Carr <sjc...@gmail.com> wrote: > >> Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and >> verify the otrs-web virtual directory is pointing to the correct location >> then bounce Apache. >> >> Steve >> >> >> >> On 5 July 2012 16:26, Derek Kiely <dki...@kemptechnologies.com> wrote: >> >>> >>> Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step >>>> increment, >>>> >>>> All appears to be OK except that when I click on ticket properties I >>>> get the following error message >>>> >>>> [image: Inline images 1] >>>> >>>> I followed the upgrade scripts exactly, it also looks like the >>>> js/js-cache is pointing to the wrong directory it is pointing to >>>> /opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/ >>>> >>>> Any help would be greatly appreciated. >>>> >>>> Derek Kiely >>>> >>>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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