Hi !

I want to create an email for the ticket-owner, after a new ticket was 
merged to an existing ticket.
I try to create an event-notification, but I always get an email with 
information about the new (merged) ticket and not about the existing 
ticket. :-(

I which way can I realise it ? Any help is welcome :-)

Thanks in advance .
Best regards, Stefanie Krüger
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