Does this help? http://forums.otterhub.org/viewtopic.php?f=62&t=15841
On Mon, Jun 25, 2012 at 9:05 AM, <s.krue...@aswo.com> wrote: > Hi ! > > I want to create an email for the ticket-owner, after a new ticket was > merged to an existing ticket. > I try to create an event-notification, but I always get an email with > information about the new (merged) ticket and not about the existing > ticket. :-( > > I which way can I realise it ? Any help is welcome :-) > > Thanks in advance . > Best regards, Stefanie Krüger > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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