Here's a discussion on the forum about it: http://forums.otterhub.org/viewtopic.php?f=62&t=6337
On Thu, Jun 14, 2012 at 4:25 AM, Isaac Hailperin < i.hailpe...@heinlein-support.de> wrote: > Hi, > > I am looking for documentation for "Services" and "Service Level > Agrements". They are located under "Ticket Settings", as can be seen in > http://doc.otrs.org/3.1/en/**html/adminarea.html#adminarea-**general<http://doc.otrs.org/3.1/en/html/adminarea.html#adminarea-general> > > I have browsed the admin manual, but could not find any hint on what a > "Service" or SLA is good for (I have an idea based on common usage of these > words, but that did not quite work out in my install). > > Could someone please point me at documentation on these topics? > If it really does not exist, could someone give a short description? > > Cheers, > Isaac > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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