Hi ! no, that doesn´t help. I know this forum entry. It doesn´t help me, because there ´ s no answer to that question, how to send an information to the owner/agent of the ticket, which gets the merged ticket.
Message: 2 Date: Mon, 25 Jun 2012 17:51:20 -0400 From: Gerald Young <cryth...@gmail.com> Subject: Re: [otrs] Help -> Information after merging tickets To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <CAKk-oUL-19MBMF6_NB31ySD6oM1eEcVZeQLicpZtdW=bozb...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Does this help? http://forums.otterhub.org/viewtopic.php?f=62&t=15841 On Mon, Jun 25, 2012 at 9:05 AM, <s.krue...@aswo.com> wrote: > Hi ! > > I want to create an email for the ticket-owner, after a new ticket was > merged to an existing ticket. > I try to create an event-notification, but I always get an email with > information about the new (merged) ticket and not about the existing > ticket. :-( > > I which way can I realise it ? Any help is welcome :-) > > Thanks in advance . > Best regards, Stefanie Kr?ger > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... URL: < http://lists.otrs.org/pipermail/otrs/attachments/20120625/7f9e98ef/attachment-0001.html > ------------------------------
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