Have you tried stopping the cronjob and running the PostMasterMailbox script with debug enabled?
Steve On 3 February 2012 18:48, Karlos Jelez <otrs...@gmail.com> wrote: > Hi Steve > Thanks for your comments > OTRS has a Generic Agent where you can do some tasks. > I create a task to collect tickets until Nov-30-2011, pass the tickets to > Junk queue and then delete from Junk. > All was fine. > > The trouble is with the first queue, wich receive 100 new messages daily. > The second queue onlu receive 5 messages daily. > If it is a database performance issue I think both queues must works slow, > not only one. > > In fact, OTRS works fine, except for fetch mails to one of the queues. > > Currently > OTRS v 2.3.4 > 2 queues, fetching by POP > 6,000 tickets (December to February) > 100 tickets as open/pending > 5900 tickets closed > 100 new tickets daily, most of theme close same day > MySql Db was optimize and index rebuilt > > I did set up PostMasterReconnectMessage to 50. > I did set up storage to ArticleStorageFS > I did change exchange server for qmail for both queue-accounts. > > > > > 2012/2/3 Steven Carr <sjc...@gmail.com> > >> How exactly did you purge the 45k tickets? and when did you purge them? >> recently hours/days? >> >> It sounds to me like OTRS still has something in it's database for the >> 45k tickets you purged and so is searching through that data for a match >> whenever a new ticket comes into that queue. If you have only just recently >> deleted them then there are a few cron jobs you may want to kick off >> manually which rebuilds indexes etc. >> >> Steve >> >> >> >> >> On 3 February 2012 16:24, Ugo Bellavance <u...@lubik.ca> wrote: >> >>> On 2012-02-03 09:02, Karlos Jelez wrote: >>> >>>> Thanks Ugo >>>> The HW is ok; it is a FreeBSD hosted in a datacenter. >>>> OTRS receive 100 new tickets daily; working hours. >>>> 90% of tickets are closed same day.. >>>> >>> >>> What is the load average on the machine? What is the average wait and >>> service times on the disk when the "slowness" occurs? >>> >>> >>> >>> ------------------------------**------------------------------** >>> --------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: >>> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >>> To unsubscribe: >>> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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