Thanks Ugo The HW is ok; it is a FreeBSD hosted in a datacenter. OTRS receive 100 new tickets daily; working hours. 90% of tickets are closed same day.. Any other ideas?
2012/2/3 Ugo Bellavance <u...@lubik.ca> > On 2012-02-03 03:33, Karlos Jelez wrote: > >> Hi list, >> I have a OTRS 2.3.4 instalacion for a few years. >> It was working with 1 queue; currently 5,000 tickets after a purge from >> 50,000. >> Two months ago a set up a second queue; currently with 200 tickets. >> I have noted that the fetching mails process takes 4 minutes per message >> when the target is the first queue, but just a few seconds when the >> target is the new queue. >> The mail server I am using is a 2003 exchange to both 2 queues. I did >> test with qmail but I had the same result. >> I did set up PostMasterReconnectMessage to 50. I did set up storage to >> ArticleStorageFS. I did optimize its mysql database. >> But speed for fetching mail process for the first queue do not improve. >> :( >> > > That looks like hardware performance troubleshooting. > > OTRS is on Windows or Linux? > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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