How exactly did you purge the 45k tickets? and when did you purge them? recently hours/days?
It sounds to me like OTRS still has something in it's database for the 45k tickets you purged and so is searching through that data for a match whenever a new ticket comes into that queue. If you have only just recently deleted them then there are a few cron jobs you may want to kick off manually which rebuilds indexes etc. Steve On 3 February 2012 16:24, Ugo Bellavance <u...@lubik.ca> wrote: > On 2012-02-03 09:02, Karlos Jelez wrote: > >> Thanks Ugo >> The HW is ok; it is a FreeBSD hosted in a datacenter. >> OTRS receive 100 new tickets daily; working hours. >> 90% of tickets are closed same day.. >> > > What is the load average on the machine? What is the average wait and > service times on the disk when the "slowness" occurs? > > > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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