Is the original ticket in a "closed" state? If so, do you allow followups for closed tickets?
On 22.06.2011 04:48, Anant Jain wrote: > Not always. But fairly frequently. -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
