Sorry again, found. yes it was there http://source.otrs.org/viewvc.cgi/TimeAccounting/Kernel/Modules/AgentTimeAccounting.pm?view=log
<http://source.otrs.org/viewvc.cgi/TimeAccounting/Kernel/Modules/AgentTimeAccounting.pm?view=log>Tomorrow morning I'll can tell if it is fixed for me. Thank you again. MV On Tue, Feb 15, 2011 at 11:31 AM, Marco Vannini <[email protected]>wrote: > > Sorry Elva, > > > In the bug: > > Many thanks for your bug report! The issue should be fixed now. Please update > the file Kernel/Modules/AgentTimeAccounting.pm with the latest revision > (1.81). > > > could you please redirect to the correct file, it is in SVN ? > > > Thank you in advance. > > > MV > > > On Fri, Feb 11, 2011 at 12:16 PM, Marco Vannini > <[email protected]>wrote: > >> Thank you Elva, >> >> I'll try the next time I can upgrade >> >> Marco Vannini >> >> >> On Thu, Feb 10, 2011 at 11:26 PM, Elva Novoa <[email protected]> wrote: >> >>> Hi Marco, >>> >>> Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856 >>> >>> I hope this helps! >>> >>> Regards, >>> Elva >>> >>> >>> On 2/9/2011 10:47 AM, Marco Vannini wrote: >>> >>> Hi Elva, >>> >>> We implemented TA to require data input the same day that one come in the >>> office. When It appens, the agent open otrs and he get the TA data input >>> screen. With 1.4.92 agents were unable to store the data, at every refresh, >>> the new screen was the same "today" empty screen. >>> >>> In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored >>> previuos time_accounting data from the nightly backup. ASA i did this, data >>> input was normalized. >>> >>> Hope I was clear enough, in case I'm available. >>> >>> Thank you. >>> >>> Ciao, >>> >>> MV >>> >>> On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa <[email protected]> <[email protected]> >>> wrote: >>> >>> >>> Hi Marco, >>> >>> What do you mean by "I'm not able to exit from the mandatory input windows >>> "? >>> >>> Regards, >>> Elva >>> >>> >>> On 2/9/2011 2:13 AM, Marco Vannini wrote: >>> >>> Hi there, >>> >>> I've tryed out the new version because I was interested in "bulk" update on >>> hour, but, since its installation, I'm not able to exit from the mandatory >>> input windows. Is there a way to reinstall 1.4.91 ? >>> >>> This because of the following message >>> >>> [root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p >>> TimeAccounting-1.4.91.opm >>> ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb >>> 9 09:03:49 2011 >>> >>> Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'! >>> >>> >>> Thank you in advance >>> >>> MV >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> >>> >>> -- >>> Elva María Novoa del Toro >>> >>> Research & Development >>> >>> >>> OTRS Lab, S.A. de C.V. >>> >>> Parque de Software, Módulo A1, Circuito Norte 100 >>> >>> Parque Industrial Zapotlan 2000 >>> >>> 49000 Ciudad Guzmán, Jalisco >>> >>> MEXICO >>> >>> >>> >>> T: +52 33 4777 3861 >>> >>> I: www.otrs.com/ >>> >>> Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: >>> http://www.otrs.com/ >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> >>> >>> -- >>> Elva María Novoa del Toro >>> >>> Research & Development >>> >>> >>> OTRS Lab, S.A. de C.V. >>> >>> Parque de Software, Módulo A1, Circuito Norte 100 >>> >>> Parque Industrial Zapotlan 2000 >>> >>> 49000 Ciudad Guzmán, Jalisco >>> >>> MEXICO >>> >>> >>> >>> T: +52 33 4777 3861 >>> >>> I: www.otrs.com/ >>> >>> Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: >>> http://www.otrs.com/ >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >
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