Sorry Elva,
In the bug: Many thanks for your bug report! The issue should be fixed now. Please update the file Kernel/Modules/AgentTimeAccounting.pm with the latest revision (1.81). could you please redirect to the correct file, it is in SVN ? Thank you in advance. MV On Fri, Feb 11, 2011 at 12:16 PM, Marco Vannini <[email protected]>wrote: > Thank you Elva, > > I'll try the next time I can upgrade > > Marco Vannini > > > On Thu, Feb 10, 2011 at 11:26 PM, Elva Novoa <[email protected]> wrote: > >> Hi Marco, >> >> Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856 >> >> I hope this helps! >> >> Regards, >> Elva >> >> >> On 2/9/2011 10:47 AM, Marco Vannini wrote: >> >> Hi Elva, >> >> We implemented TA to require data input the same day that one come in the >> office. When It appens, the agent open otrs and he get the TA data input >> screen. With 1.4.92 agents were unable to store the data, at every refresh, >> the new screen was the same "today" empty screen. >> >> In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored >> previuos time_accounting data from the nightly backup. ASA i did this, data >> input was normalized. >> >> Hope I was clear enough, in case I'm available. >> >> Thank you. >> >> Ciao, >> >> MV >> >> On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa <[email protected]> <[email protected]> >> wrote: >> >> >> Hi Marco, >> >> What do you mean by "I'm not able to exit from the mandatory input windows >> "? >> >> Regards, >> Elva >> >> >> On 2/9/2011 2:13 AM, Marco Vannini wrote: >> >> Hi there, >> >> I've tryed out the new version because I was interested in "bulk" update on >> hour, but, since its installation, I'm not able to exit from the mandatory >> input windows. Is there a way to reinstall 1.4.91 ? >> >> This because of the following message >> >> [root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p >> TimeAccounting-1.4.91.opm >> ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb >> 9 09:03:49 2011 >> >> Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'! >> >> >> Thank you in advance >> >> MV >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> -- >> Elva María Novoa del Toro >> >> Research & Development >> >> >> OTRS Lab, S.A. de C.V. >> >> Parque de Software, Módulo A1, Circuito Norte 100 >> >> Parque Industrial Zapotlan 2000 >> >> 49000 Ciudad Guzmán, Jalisco >> >> MEXICO >> >> >> >> T: +52 33 4777 3861 >> >> I: www.otrs.com/ >> >> Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: >> http://www.otrs.com/ >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> -- >> Elva María Novoa del Toro >> >> Research & Development >> >> >> OTRS Lab, S.A. de C.V. >> >> Parque de Software, Módulo A1, Circuito Norte 100 >> >> Parque Industrial Zapotlan 2000 >> >> 49000 Ciudad Guzmán, Jalisco >> >> MEXICO >> >> >> >> T: +52 33 4777 3861 >> >> I: www.otrs.com/ >> >> Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: >> http://www.otrs.com/ >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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