Hi Elva, We implemented TA to require data input the same day that one come in the office. When It appens, the agent open otrs and he get the TA data input screen. With 1.4.92 agents were unable to store the data, at every refresh, the new screen was the same "today" empty screen.
In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored previuos time_accounting data from the nightly backup. ASA i did this, data input was normalized. Hope I was clear enough, in case I'm available. Thank you. Ciao, MV On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa <[email protected]> wrote: > Hi Marco, > > What do you mean by "I'm not able to exit from the mandatory input windows > "? > > Regards, > Elva > > > On 2/9/2011 2:13 AM, Marco Vannini wrote: > > Hi there, > > I've tryed out the new version because I was interested in "bulk" update on > hour, but, since its installation, I'm not able to exit from the mandatory > input windows. Is there a way to reinstall 1.4.91 ? > > This because of the following message > > [root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p > TimeAccounting-1.4.91.opm > ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb > 9 09:03:49 2011 > > Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'! > > > Thank you in advance > > MV > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > Elva María Novoa del Toro > > Research & Development > > > OTRS Lab, S.A. de C.V. > > Parque de Software, Módulo A1, Circuito Norte 100 > > Parque Industrial Zapotlan 2000 > > 49000 Ciudad Guzmán, Jalisco > > MEXICO > > > > T: +52 33 4777 3861 > > I: www.otrs.com/ > > Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: > http://www.otrs.com/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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