Thank you Elva, I'll try the next time I can upgrade
Marco Vannini On Thu, Feb 10, 2011 at 11:26 PM, Elva Novoa <[email protected]> wrote: > Hi Marco, > > Please see bug report http://bugs.otrs.org/show_bug.cgi?id=6856 > > I hope this helps! > > Regards, > Elva > > > On 2/9/2011 10:47 AM, Marco Vannini wrote: > > Hi Elva, > > We implemented TA to require data input the same day that one come in the > office. When It appens, the agent open otrs and he get the TA data input > screen. With 1.4.92 agents were unable to store the data, at every refresh, > the new screen was the same "today" empty screen. > > In the mean time I have removed 1.4.92, reinstalled 1.4.91 and restored > previuos time_accounting data from the nightly backup. ASA i did this, data > input was normalized. > > Hope I was clear enough, in case I'm available. > > Thank you. > > Ciao, > > MV > > On Wed, Feb 9, 2011 at 5:41 PM, Elva Novoa <[email protected]> <[email protected]> > wrote: > > > Hi Marco, > > What do you mean by "I'm not able to exit from the mandatory input windows > "? > > Regards, > Elva > > > On 2/9/2011 2:13 AM, Marco Vannini wrote: > > Hi there, > > I've tryed out the new version because I was interested in "bulk" update on > hour, but, since its installation, I'm not able to exit from the mandatory > input windows. Is there a way to reinstall 1.4.91 ? > > This because of the following message > > [root@xxxxx004 ~]# /opt/otrs/bin/otrs.PackageManager.pl -a install -p > TimeAccounting-1.4.91.opm > ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.10.0 OS: linux Time: Wed Feb > 9 09:03:49 2011 > > Message: Can't upgrade, installed package '1.4.92' is newer as '1.4.91'! > > > Thank you in advance > > MV > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > Elva María Novoa del Toro > > Research & Development > > > OTRS Lab, S.A. de C.V. > > Parque de Software, Módulo A1, Circuito Norte 100 > > Parque Industrial Zapotlan 2000 > > 49000 Ciudad Guzmán, Jalisco > > MEXICO > > > > T: +52 33 4777 3861 > > I: www.otrs.com/ > > Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: > http://www.otrs.com/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > Elva María Novoa del Toro > > Research & Development > > > OTRS Lab, S.A. de C.V. > > Parque de Software, Módulo A1, Circuito Norte 100 > > Parque Industrial Zapotlan 2000 > > 49000 Ciudad Guzmán, Jalisco > > MEXICO > > > > T: +52 33 4777 3861 > > I: www.otrs.com/ > > Incremente su eficiencia hasta un 30% - obtenga OTRS Help Desk 3.0: > http://www.otrs.com/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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