Well, I followed
http://wiki.otrs-forum.de/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%2810.4%29
Then I tried to do the restore but there was some problems.
I had to drop all the tables at otrs database and then give access and
permission again to otrs user.
Also mysql> grant all on otrs.* to 'o...@localhost' identified by
'otrsuserpassword';
Then do the workaround needed to circumvent the issue with Perl 5.10.1. ( look
at this FAQ entry ) again.
Now it all seems to be working, but I still have some testing to do.
Bye and thanks
----- Mensaje original -----
De: "Adrián Fernández Leiro" <[email protected]>
Para: "User questions and discussions about OTRS." <[email protected]>
Enviados: Miércoles, 14 de Abril 2010 9:15:20 GMT +01:00 Amsterdam / Berlín /
Berna / Roma / Estocolmo / Viena
Asunto: Re: [otrs] From Suse to Debian
Ok, thanks a lot for your help.
----- Mensaje original -----
De: "Michiel Beijen" <[email protected]>
Para: "User questions and discussions about OTRS." <[email protected]>
Enviados: Miércoles, 14 de Abril 2010 9:11:25 GMT +01:00 Amsterdam / Berlín /
Berna / Roma / Estocolmo / Viena
Asunto: Re: [otrs] From Suse to Debian
Sure you can restore your current MySQL database on Debian, but just not on
OTRS 2.2.x.
So the basic procedure would be:
* Set up OTRS 2.4.x on Debian
* Install all packages you had previously on your old platform
* Backup your old system using the backup.pl script
* Restore on your new system
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [ https://twitter.com/otrsnl ]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
2010/4/14 Adrián Fernández Leiro < [email protected] >
So there is no compatibility to restore my current MySQL database?
Adrián Fernández Leiro
----- Mensaje original -----
De: "Michiel Beijen" < [email protected] >
Para: "User questions and discussions about OTRS." < [email protected] >
Enviados: Miércoles, 14 de Abril 2010 9:03:26 GMT +01:00 Amsterdam / Berlín /
Berna / Roma / Estocolmo / Viena
Asunto: Re: [otrs] From Suse to Debian
By the way, there are specific installation instructions for Ubuntu Lucid Lynx
here:
http://wiki.otrs-forum.de/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_%2810.4%29
They would be really similar to the instructions for Debian.
On Wed, Apr 14, 2010 at 9:01 AM, Michiel Beijen < [email protected] >
wrote:
Hi Adrián,
OTRS supports migration from version to version, and upgrading all the way back
from 0.5 to latest 2.4.7, but NOT downgrading.
As Nils said, please do a manual installation on Debian. It's not that much
work and IS worth it. Debian is a nice platform.
If you would ever have valid business reasons to downgrade OTRS, you would need
to create custom migration scripts to perform the downgrade.
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [ https://twitter.com/otrsnl ]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
On Tue, Apr 13, 2010 at 8:50 PM, Nils Leideck - ITSM < [email protected]
> wrote:
Hi,
On 13.04.2010, at 19:05, Adrián Fernández Leiro wrote:
I'm going to migrate my server from Suse to Debian.
I know that Debian has 2.2.7, and I have OTRS 2.4.7 on that Suse
Can I just backup the mysql data, export all configuration data (as
administrator agent -> admin -> sysconfig -> download all system config
changes) and then restore?
I strongly recommend to not use the Debian package but install from scratch on
Debian.
The following link may help you: http://doc.otrs.org/2.4/en/html/x531.html
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de / a Fractal project
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS
mailing list: otrs - Webpage: http://otrs.org/ Archive:
http://lists.otrs.org/pipermail/otrs To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get
more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS
mailing list: otrs - Webpage: http://otrs.org/ Archive:
http://lists.otrs.org/pipermail/otrs To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get
more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS
mailing list: otrs - Webpage: http://otrs.org/ Archive:
http://lists.otrs.org/pipermail/otrs To unsubscribe:
http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get
more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
