Hi Rodney
According to http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363it
is support to be 465 if I am not mistaken.
However I tried using port 587 as well by changing the value through the
Admin/SysConfig.
The port was changed as can be seen by the following, but unfortunatelly
nothing has changed it is still throwing an error.
Error: Can't connect to smtp.gmail.com: ! </br>Self->{FQDN} =
XXXXXXXXXXXXXX[..]
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr 12
10:47:16 2010
Message: Can't connect to smtp.gmail.com: ! </br>Self->{FQDN} =
XXXXXXXXXXXXXXX</br>Self->{
SMTPPort} = 587</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} =
smtp.gmail.com</br>Self->{User} = XXXXXXXXXXXX</br>Self->{Password} =
XXXXXXXXXXXX
Traceback (24125):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101
Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) Line:
2027
Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module:
ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 48
Module: (eval) (v1.88) Line: 203
Module: ModPerl::RegistryCooker::run (v1.88) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
Regards
Kenneth Thorman
On Mon, Apr 12, 2010 at 10:27 AM, Rodney McDuff <[email protected]>wrote:
> Isn't it port 587?
>
> Kenneth Thorman wrote:
> > Hi everyone
> >
> >
> > I have spent a long time testing the different suggestions here but
> > nothing seems to work.
> >
> > I would like to send outgoing emails from OTRS through Google Apps.
> >
> > More specifically
> >
> > Config Options: Framework -> Core::Sendmail
> > SendmailModule: SMTPS
> > SendmailModule::Host: smtp.gmail.com <http://smtp.gmail.com>
> > SendmailModule::Port: 465
> > SendmailModule::AuthUser: [email protected] (a valid username)
> > SendmailModule::AuthPassword: XXXXXXXXXXXX (corresponding password to
> > username above)
> >
> >
> >
> > I have added debugging in the SMTPS.pm file
> >
> > # debug
> > $Self->{Debug} = 1000; # ****************** Added
> line
> > $Self->{Debug} = $Param{Debug} || 0;
> > if ( $Self->{Debug} > 2 ) {
> >
> > # shown on STDERR
> > $Self->{SMTPDebug} = 1;
> > }
> >
> >
> > as well as additional debug information at
> >
> > # return if no connect was possible
> > if ( !$SMTP ) {
> > $Self->{LogObject}->Log(
> > Priority => 'error',
> > Message => "Can't connect to $Self->{MailHost}: $!!
> > </br>Self->{FQDN} = $Self->{FQDN}</br>Self->{SMTPPort} =
> > $Self->{SMTPPort}</br>Self->{SMTPTimeout} =
> > $Self->{SMTPTimeout}</br>Self->{MailHost} =
> > $Self->{MailHost}</br>Self->{User} =
> > $Self->{User}</br>Self->{Password} = $Self->{Password}",
> > );
> > return; # ***************************** Added some more
> > information here to see what is going on
> > }
> >
> >
> >
> >
> > Trying to connect on the command line is working fine
> >
> > r...@xxxxxxxxxxxxx /vol/otrs/Kernel/System/Email #telnet
> > smtp.gmail.com <http://smtp.gmail.com> 465
> > Trying 216.239.59.109...
> > Connected to smtp.gmail.com <http://smtp.gmail.com> (216.239.59.109).
> > Escape character is '^]'.
> >
> >
> > Just for info retrieving emails on the same account works fine
> >
> >
> >
> > Checking modules
> >
> > r...@xxxxxxxxxxxxxx /vol/otrs/bin #./otrs.checkModules
> > o CGI............................ok (v3.49)
> > o Date::Pcalc....................ok (v1.2)
> > o Date::Format...................ok (v2.22)
> > o DBI............................ok (v1.52)
> > o DBD::mysql.....................ok (v3.0007)
> > o Digest::MD5....................ok (v2.36)
> > o Crypt::PasswdMD5...............ok (v1.3)
> > o LWP::UserAgent.................ok (v2.033)
> > o Encode::HanExtra...............ok (v0.23)
> > o IO::Scalar.....................ok (v2.110)
> > o IO::Wrap.......................ok (v2.110)
> > o MIME::Base64...................ok (v3.07)
> > o Mail::Internet.................ok (v2.04)
> > o MIME::Tools....................ok (v5.427)
> > o Net::DNS.......................ok (v0.66)
> > o Net::POP3......................ok (v2.29)
> > o Mail::POP3Client...............ok (v2.18 )
> > o IO::Socket::SSL.............ok (v1.01)
> > o Net::IMAP::Simple..............ok (v1.17)
> > o Net::IMAP::Simple::SSL......ok (v1.3)
> > o Net::SMTP......................ok (v2.31)
> > o Authen::SASL................ok (v2.12)
> > o Net::SMTP::SSL..............ok (v1.01)
> > o Net::LDAP......................ok (v0.33)
> > o GD.............................ok (v2.35)
> > o GD::Text....................ok (v0.86)
> > o GD::Graph...................ok (v1.44)
> > o GD::Graph::lines............ok (v1.15)
> > o GD::Text::Align.............ok (v1.18)
> > o PDF::API2......................ok (v0.73)
> > o Compress::Zlib..............ok (v2.024)
> > o SOAP::Lite.....................ok (v0.710.07)
> > o XML::Parser....................ok (v2.36)
> >
> >
> >
> > SELinux is disabled
> > r...@xxxxxxxxxxxx /vol/otrs/bin #getenforce
> > Disabled
> >
> >
> >
> > The error that is showed when trying to send a reply email is
> >
> > Error: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: !
> > </br>Self->{FQDN} = XXXXX[..]
> > Comment:
> > Bug Report:
> > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr
> > 12 10:18:21 2010
> >
> > Message: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: !
> > </br>Self->{FQDN} =XXXXXXXX</br>Self->{SMTPPort} =
> > 465</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com
> > <http://smtp.gmail.com></br>Self->{User} =
> > XXXXXXX</br>Self->{Password} =XXXXXXX
> >
> > Traceback (24125):
> > Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101
> > Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690
> > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1)
> > Line: 2027
> > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424
> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
> > Module:
> >
> ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler
> > (unknown version) Line: 48
> > Module: (eval) (v1.88) Line: 203
> > Module: ModPerl::RegistryCooker::run (v1.88) Line: 203
> > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169
> > Module: ModPerl::Registry::handler (v1.99) Line: 30
> >
> >
> > (servername, usernam and passwords have been replaced by XXXXXXXX in
> > the entire email above)
> >
> >
> > All suggestions in the following links have been tried:
> > http://osdir.com/ml/otrs.user/2004-05/msg00089.html
> > http://lists.otrs.org/pipermail/otrs/2009-November/029454.html
> > http://lists.otrs.org/pipermail/otrs/2009-December/029909.html
> > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363
> > <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363>
> >
> > I am pretty much stumped at this.
> >
> > I must be missing something very obvious?
> >
> > Thank you in advance
> >
> > Regards
> > Kenneth Thorman
> >
> >
> > ------------------------------------------------------------------------
> >
> > ---------------------------------------------------------------------
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> > http://www.otrs.com/en/support/enterprise-subscription/
>
>
> --
> Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam
> Manager, Strategic Technologies Group| Ex luce ad tenebras
> Information Technology Services |
> The University of Queensland |
> EMAIL: [email protected] |
> TELEPHONE: +61 7 3365 8220 |
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
