I have now tried using 587 with SMTPS selected as well in the Config Options: Framework -> Core::Sendmail SendmailModule: SMTPS SendmailModule::Host: smtp.gmail.com <http://smtp.gmail.com> SendmailModule::Port: 587 SendmailModule::AuthUser: [email protected] (a valid username) SendmailModule::AuthPassword: XXXXXXXXXXXX (corresponding password to username above)
This still yields the same error [ OTRS::ITSM 1.3.2 ] Kenneth Thorman ([email protected]) 10:47:15 - 04/12/2010 Error: Can't connect to smtp.gmail.com: ! </br>Self->{FQDN} = XXXXXXXXXXXXXX[..] Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr 12 10:47:16 2010 Message: Can't connect to smtp.gmail.com: ! </br>Self->{FQDN} = XXXXXXXXXXXXXXX</br>Self->{SMTPPort} = 587</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com</br>Self->{User} = XXXXXXXXXXXX</br>Self->{Password} = XXXXXXXXXXXX Traceback (24125): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101 Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) Line: 2027 Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 203 Module: ModPerl::RegistryCooker::run (v1.88) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Regards Kenneth Thorman On Mon, Apr 12, 2010 at 10:42 AM, Marco Vannini <[email protected]>wrote: > same "error" as mine ... ;) > as in faq for that: > > Select *465 *as SendmailModule::Port - *Please note that Google also uses > port 587, but only for TLS. OTRS uses SSL communication, so we should select > port 465 here.* > * > * > * > * > > On Mon, Apr 12, 2010 at 10:27 AM, Rodney McDuff <[email protected]>wrote: > >> Isn't it port 587? >> >> Kenneth Thorman wrote: >> > Hi everyone >> > >> > >> > I have spent a long time testing the different suggestions here but >> > nothing seems to work. >> > >> > I would like to send outgoing emails from OTRS through Google Apps. >> > >> > More specifically >> > >> > Config Options: Framework -> Core::Sendmail >> > SendmailModule: SMTPS >> > SendmailModule::Host: smtp.gmail.com <http://smtp.gmail.com> >> > SendmailModule::Port: 465 >> > SendmailModule::AuthUser: [email protected] (a valid username) >> > SendmailModule::AuthPassword: XXXXXXXXXXXX (corresponding password to >> > username above) >> > >> > >> > >> > I have added debugging in the SMTPS.pm file >> > >> > # debug >> > $Self->{Debug} = 1000; # ****************** Added >> line >> > $Self->{Debug} = $Param{Debug} || 0; >> > if ( $Self->{Debug} > 2 ) { >> > >> > # shown on STDERR >> > $Self->{SMTPDebug} = 1; >> > } >> > >> > >> > as well as additional debug information at >> > >> > # return if no connect was possible >> > if ( !$SMTP ) { >> > $Self->{LogObject}->Log( >> > Priority => 'error', >> > Message => "Can't connect to $Self->{MailHost}: $!! >> > </br>Self->{FQDN} = $Self->{FQDN}</br>Self->{SMTPPort} = >> > $Self->{SMTPPort}</br>Self->{SMTPTimeout} = >> > $Self->{SMTPTimeout}</br>Self->{MailHost} = >> > $Self->{MailHost}</br>Self->{User} = >> > $Self->{User}</br>Self->{Password} = $Self->{Password}", >> > ); >> > return; # ***************************** Added some more >> > information here to see what is going on >> > } >> > >> > >> > >> > >> > Trying to connect on the command line is working fine >> > >> > r...@xxxxxxxxxxxxx /vol/otrs/Kernel/System/Email #telnet >> > smtp.gmail.com <http://smtp.gmail.com> 465 >> > Trying 216.239.59.109... >> > Connected to smtp.gmail.com <http://smtp.gmail.com> (216.239.59.109). >> > Escape character is '^]'. >> > >> > >> > Just for info retrieving emails on the same account works fine >> > >> > >> > >> > Checking modules >> > >> > r...@xxxxxxxxxxxxxx /vol/otrs/bin #./otrs.checkModules >> > o CGI............................ok (v3.49) >> > o Date::Pcalc....................ok (v1.2) >> > o Date::Format...................ok (v2.22) >> > o DBI............................ok (v1.52) >> > o DBD::mysql.....................ok (v3.0007) >> > o Digest::MD5....................ok (v2.36) >> > o Crypt::PasswdMD5...............ok (v1.3) >> > o LWP::UserAgent.................ok (v2.033) >> > o Encode::HanExtra...............ok (v0.23) >> > o IO::Scalar.....................ok (v2.110) >> > o IO::Wrap.......................ok (v2.110) >> > o MIME::Base64...................ok (v3.07) >> > o Mail::Internet.................ok (v2.04) >> > o MIME::Tools....................ok (v5.427) >> > o Net::DNS.......................ok (v0.66) >> > o Net::POP3......................ok (v2.29) >> > o Mail::POP3Client...............ok (v2.18 ) >> > o IO::Socket::SSL.............ok (v1.01) >> > o Net::IMAP::Simple..............ok (v1.17) >> > o Net::IMAP::Simple::SSL......ok (v1.3) >> > o Net::SMTP......................ok (v2.31) >> > o Authen::SASL................ok (v2.12) >> > o Net::SMTP::SSL..............ok (v1.01) >> > o Net::LDAP......................ok (v0.33) >> > o GD.............................ok (v2.35) >> > o GD::Text....................ok (v0.86) >> > o GD::Graph...................ok (v1.44) >> > o GD::Graph::lines............ok (v1.15) >> > o GD::Text::Align.............ok (v1.18) >> > o PDF::API2......................ok (v0.73) >> > o Compress::Zlib..............ok (v2.024) >> > o SOAP::Lite.....................ok (v0.710.07) >> > o XML::Parser....................ok (v2.36) >> > >> > >> > >> > SELinux is disabled >> > r...@xxxxxxxxxxxx /vol/otrs/bin #getenforce >> > Disabled >> > >> > >> > >> > The error that is showed when trying to send a reply email is >> > >> > Error: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: ! >> > </br>Self->{FQDN} = XXXXX[..] >> > Comment: >> > Bug Report: >> > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr >> > 12 10:18:21 2010 >> > >> > Message: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: ! >> > </br>Self->{FQDN} =XXXXXXXX</br>Self->{SMTPPort} = >> > 465</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com >> > <http://smtp.gmail.com></br>Self->{User} = >> > XXXXXXX</br>Self->{Password} =XXXXXXX >> > >> > Traceback (24125): >> > Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101 >> > Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690 >> > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) >> > Line: 2027 >> > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: >> 424 >> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: >> 819 >> > Module: >> > >> ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler >> > (unknown version) Line: 48 >> > Module: (eval) (v1.88) Line: 203 >> > Module: ModPerl::RegistryCooker::run (v1.88) Line: 203 >> > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169 >> > Module: ModPerl::Registry::handler (v1.99) Line: 30 >> > >> > >> > (servername, usernam and passwords have been replaced by XXXXXXXX in >> > the entire email above) >> > >> > >> > All suggestions in the following links have been tried: >> > http://osdir.com/ml/otrs.user/2004-05/msg00089.html >> > http://lists.otrs.org/pipermail/otrs/2009-November/029454.html >> > http://lists.otrs.org/pipermail/otrs/2009-December/029909.html >> > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363 >> > <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363> >> > >> > I am pretty much stumped at this. >> > >> > I must be missing something very obvious? >> > >> > Thank you in advance >> > >> > Regards >> > Kenneth Thorman >> > >> > >> > ------------------------------------------------------------------------ >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> -- >> Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam >> Manager, Strategic Technologies Group| Ex luce ad tenebras >> Information Technology Services | >> The University of Queensland | >> EMAIL: [email protected] | >> TELEPHONE: +61 7 3365 8220 | >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
