No sorry, it was related to the other guy that has suggested the same as the first mine (change to 587) but then I've read faq too ...so it was a notice to the other.
Sorry for the entropy On Mon, Apr 12, 2010 at 10:52 AM, Kenneth Thorman < [email protected]> wrote: > Hi Marco > > I am a little bit in doubt if I am reading your message correctly > > "same "error" as mine ... ;) > as in faq for that:" > > I have tried both 465 and 587 now and the results are the same. > As per my understanding the OTRS are not using TLS and thus we should use > the gmail port 465. > It this not correct? > > Regards > Kenneth Thorman > > > On Mon, Apr 12, 2010 at 10:42 AM, Marco Vannini > <[email protected]>wrote: > >> same "error" as mine ... ;) >> as in faq for that: >> >> Select *465 *as SendmailModule::Port - *Please note that Google also >> uses port 587, but only for TLS. OTRS uses SSL communication, so we should >> select port 465 here.* >> * >> * >> * >> * >> >> On Mon, Apr 12, 2010 at 10:27 AM, Rodney McDuff <[email protected]>wrote: >> >>> Isn't it port 587? >>> >>> Kenneth Thorman wrote: >>> > Hi everyone >>> > >>> > >>> > I have spent a long time testing the different suggestions here but >>> > nothing seems to work. >>> > >>> > I would like to send outgoing emails from OTRS through Google Apps. >>> > >>> > More specifically >>> > >>> > Config Options: Framework -> Core::Sendmail >>> > SendmailModule: SMTPS >>> > SendmailModule::Host: smtp.gmail.com <http://smtp.gmail.com> >>> > SendmailModule::Port: 465 >>> > SendmailModule::AuthUser: [email protected] (a valid username) >>> > SendmailModule::AuthPassword: XXXXXXXXXXXX (corresponding password to >>> > username above) >>> > >>> > >>> > >>> > I have added debugging in the SMTPS.pm file >>> > >>> > # debug >>> > $Self->{Debug} = 1000; # ****************** Added >>> line >>> > $Self->{Debug} = $Param{Debug} || 0; >>> > if ( $Self->{Debug} > 2 ) { >>> > >>> > # shown on STDERR >>> > $Self->{SMTPDebug} = 1; >>> > } >>> > >>> > >>> > as well as additional debug information at >>> > >>> > # return if no connect was possible >>> > if ( !$SMTP ) { >>> > $Self->{LogObject}->Log( >>> > Priority => 'error', >>> > Message => "Can't connect to $Self->{MailHost}: $!! >>> > </br>Self->{FQDN} = $Self->{FQDN}</br>Self->{SMTPPort} = >>> > $Self->{SMTPPort}</br>Self->{SMTPTimeout} = >>> > $Self->{SMTPTimeout}</br>Self->{MailHost} = >>> > $Self->{MailHost}</br>Self->{User} = >>> > $Self->{User}</br>Self->{Password} = $Self->{Password}", >>> > ); >>> > return; # ***************************** Added some more >>> > information here to see what is going on >>> > } >>> > >>> > >>> > >>> > >>> > Trying to connect on the command line is working fine >>> > >>> > r...@xxxxxxxxxxxxx /vol/otrs/Kernel/System/Email #telnet >>> > smtp.gmail.com <http://smtp.gmail.com> 465 >>> > Trying 216.239.59.109... >>> > Connected to smtp.gmail.com <http://smtp.gmail.com> (216.239.59.109). >>> > Escape character is '^]'. >>> > >>> > >>> > Just for info retrieving emails on the same account works fine >>> > >>> > >>> > >>> > Checking modules >>> > >>> > r...@xxxxxxxxxxxxxx /vol/otrs/bin #./otrs.checkModules >>> > o CGI............................ok (v3.49) >>> > o Date::Pcalc....................ok (v1.2) >>> > o Date::Format...................ok (v2.22) >>> > o DBI............................ok (v1.52) >>> > o DBD::mysql.....................ok (v3.0007) >>> > o Digest::MD5....................ok (v2.36) >>> > o Crypt::PasswdMD5...............ok (v1.3) >>> > o LWP::UserAgent.................ok (v2.033) >>> > o Encode::HanExtra...............ok (v0.23) >>> > o IO::Scalar.....................ok (v2.110) >>> > o IO::Wrap.......................ok (v2.110) >>> > o MIME::Base64...................ok (v3.07) >>> > o Mail::Internet.................ok (v2.04) >>> > o MIME::Tools....................ok (v5.427) >>> > o Net::DNS.......................ok (v0.66) >>> > o Net::POP3......................ok (v2.29) >>> > o Mail::POP3Client...............ok (v2.18 ) >>> > o IO::Socket::SSL.............ok (v1.01) >>> > o Net::IMAP::Simple..............ok (v1.17) >>> > o Net::IMAP::Simple::SSL......ok (v1.3) >>> > o Net::SMTP......................ok (v2.31) >>> > o Authen::SASL................ok (v2.12) >>> > o Net::SMTP::SSL..............ok (v1.01) >>> > o Net::LDAP......................ok (v0.33) >>> > o GD.............................ok (v2.35) >>> > o GD::Text....................ok (v0.86) >>> > o GD::Graph...................ok (v1.44) >>> > o GD::Graph::lines............ok (v1.15) >>> > o GD::Text::Align.............ok (v1.18) >>> > o PDF::API2......................ok (v0.73) >>> > o Compress::Zlib..............ok (v2.024) >>> > o SOAP::Lite.....................ok (v0.710.07) >>> > o XML::Parser....................ok (v2.36) >>> > >>> > >>> > >>> > SELinux is disabled >>> > r...@xxxxxxxxxxxx /vol/otrs/bin #getenforce >>> > Disabled >>> > >>> > >>> > >>> > The error that is showed when trying to send a reply email is >>> > >>> > Error: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: ! >>> > </br>Self->{FQDN} = XXXXX[..] >>> > Comment: >>> > Bug Report: >>> > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr >>> > 12 10:18:21 2010 >>> > >>> > Message: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: ! >>> > </br>Self->{FQDN} =XXXXXXXX</br>Self->{SMTPPort} = >>> > 465</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com >>> > <http://smtp.gmail.com></br>Self->{User} = >>> > XXXXXXX</br>Self->{Password} =XXXXXXX >>> > >>> > Traceback (24125): >>> > Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101 >>> > Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690 >>> > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) >>> > Line: 2027 >>> > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: >>> 424 >>> > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: >>> 819 >>> > Module: >>> > >>> ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler >>> > (unknown version) Line: 48 >>> > Module: (eval) (v1.88) Line: 203 >>> > Module: ModPerl::RegistryCooker::run (v1.88) Line: 203 >>> > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169 >>> > Module: ModPerl::Registry::handler (v1.99) Line: 30 >>> > >>> > >>> > (servername, usernam and passwords have been replaced by XXXXXXXX in >>> > the entire email above) >>> > >>> > >>> > All suggestions in the following links have been tried: >>> > http://osdir.com/ml/otrs.user/2004-05/msg00089.html >>> > http://lists.otrs.org/pipermail/otrs/2009-November/029454.html >>> > http://lists.otrs.org/pipermail/otrs/2009-December/029909.html >>> > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363 >>> > <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363> >>> > >>> > I am pretty much stumped at this. >>> > >>> > I must be missing something very obvious? >>> > >>> > Thank you in advance >>> > >>> > Regards >>> > Kenneth Thorman >>> > >>> > >>> > >>> ------------------------------------------------------------------------ >>> > >>> > --------------------------------------------------------------------- >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> > Archive: http://lists.otrs.org/pipermail/otrs >>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> > >>> > NEW! 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