same "error" as mine ... ;) as in faq for that: Select *465 *as SendmailModule::Port - *Please note that Google also uses port 587, but only for TLS. OTRS uses SSL communication, so we should select port 465 here.* * * * *
On Mon, Apr 12, 2010 at 10:27 AM, Rodney McDuff <[email protected]>wrote: > Isn't it port 587? > > Kenneth Thorman wrote: > > Hi everyone > > > > > > I have spent a long time testing the different suggestions here but > > nothing seems to work. > > > > I would like to send outgoing emails from OTRS through Google Apps. > > > > More specifically > > > > Config Options: Framework -> Core::Sendmail > > SendmailModule: SMTPS > > SendmailModule::Host: smtp.gmail.com <http://smtp.gmail.com> > > SendmailModule::Port: 465 > > SendmailModule::AuthUser: [email protected] (a valid username) > > SendmailModule::AuthPassword: XXXXXXXXXXXX (corresponding password to > > username above) > > > > > > > > I have added debugging in the SMTPS.pm file > > > > # debug > > $Self->{Debug} = 1000; # ****************** Added > line > > $Self->{Debug} = $Param{Debug} || 0; > > if ( $Self->{Debug} > 2 ) { > > > > # shown on STDERR > > $Self->{SMTPDebug} = 1; > > } > > > > > > as well as additional debug information at > > > > # return if no connect was possible > > if ( !$SMTP ) { > > $Self->{LogObject}->Log( > > Priority => 'error', > > Message => "Can't connect to $Self->{MailHost}: $!! > > </br>Self->{FQDN} = $Self->{FQDN}</br>Self->{SMTPPort} = > > $Self->{SMTPPort}</br>Self->{SMTPTimeout} = > > $Self->{SMTPTimeout}</br>Self->{MailHost} = > > $Self->{MailHost}</br>Self->{User} = > > $Self->{User}</br>Self->{Password} = $Self->{Password}", > > ); > > return; # ***************************** Added some more > > information here to see what is going on > > } > > > > > > > > > > Trying to connect on the command line is working fine > > > > r...@xxxxxxxxxxxxx /vol/otrs/Kernel/System/Email #telnet > > smtp.gmail.com <http://smtp.gmail.com> 465 > > Trying 216.239.59.109... > > Connected to smtp.gmail.com <http://smtp.gmail.com> (216.239.59.109). > > Escape character is '^]'. > > > > > > Just for info retrieving emails on the same account works fine > > > > > > > > Checking modules > > > > r...@xxxxxxxxxxxxxx /vol/otrs/bin #./otrs.checkModules > > o CGI............................ok (v3.49) > > o Date::Pcalc....................ok (v1.2) > > o Date::Format...................ok (v2.22) > > o DBI............................ok (v1.52) > > o DBD::mysql.....................ok (v3.0007) > > o Digest::MD5....................ok (v2.36) > > o Crypt::PasswdMD5...............ok (v1.3) > > o LWP::UserAgent.................ok (v2.033) > > o Encode::HanExtra...............ok (v0.23) > > o IO::Scalar.....................ok (v2.110) > > o IO::Wrap.......................ok (v2.110) > > o MIME::Base64...................ok (v3.07) > > o Mail::Internet.................ok (v2.04) > > o MIME::Tools....................ok (v5.427) > > o Net::DNS.......................ok (v0.66) > > o Net::POP3......................ok (v2.29) > > o Mail::POP3Client...............ok (v2.18 ) > > o IO::Socket::SSL.............ok (v1.01) > > o Net::IMAP::Simple..............ok (v1.17) > > o Net::IMAP::Simple::SSL......ok (v1.3) > > o Net::SMTP......................ok (v2.31) > > o Authen::SASL................ok (v2.12) > > o Net::SMTP::SSL..............ok (v1.01) > > o Net::LDAP......................ok (v0.33) > > o GD.............................ok (v2.35) > > o GD::Text....................ok (v0.86) > > o GD::Graph...................ok (v1.44) > > o GD::Graph::lines............ok (v1.15) > > o GD::Text::Align.............ok (v1.18) > > o PDF::API2......................ok (v0.73) > > o Compress::Zlib..............ok (v2.024) > > o SOAP::Lite.....................ok (v0.710.07) > > o XML::Parser....................ok (v2.36) > > > > > > > > SELinux is disabled > > r...@xxxxxxxxxxxx /vol/otrs/bin #getenforce > > Disabled > > > > > > > > The error that is showed when trying to send a reply email is > > > > Error: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: ! > > </br>Self->{FQDN} = XXXXX[..] > > Comment: > > Bug Report: > > Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Apr > > 12 10:18:21 2010 > > > > Message: Can't connect to smtp.gmail.com <http://smtp.gmail.com>: ! > > </br>Self->{FQDN} =XXXXXXXX</br>Self->{SMTPPort} = > > 465</br>Self->{SMTPTimeout} = 30</br>Self->{MailHost} = smtp.gmail.com > > <http://smtp.gmail.com></br>Self->{User} = > > XXXXXXX</br>Self->{Password} =XXXXXXX > > > > Traceback (24125): > > Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 101 > > Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690 > > Module: Kernel::System::Ticket::Article::ArticleSend (v1.232.2.1) > > Line: 2027 > > Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.4) Line: 424 > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > > Module: > > > ModPerl::ROOT::ModPerl::Registry::vol_otrs_bin_cgi_2dbin_index_2epl::handler > > (unknown version) Line: 48 > > Module: (eval) (v1.88) Line: 203 > > Module: ModPerl::RegistryCooker::run (v1.88) Line: 203 > > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 169 > > Module: ModPerl::Registry::handler (v1.99) Line: 30 > > > > > > (servername, usernam and passwords have been replaced by XXXXXXXX in > > the entire email above) > > > > > > All suggestions in the following links have been tried: > > http://osdir.com/ml/otrs.user/2004-05/msg00089.html > > http://lists.otrs.org/pipermail/otrs/2009-November/029454.html > > http://lists.otrs.org/pipermail/otrs/2009-December/029909.html > > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363 > > <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=363> > > > > I am pretty much stumped at this. > > > > I must be missing something very obvious? > > > > Thank you in advance > > > > Regards > > Kenneth Thorman > > > > > > ------------------------------------------------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam > Manager, Strategic Technologies Group| Ex luce ad tenebras > Information Technology Services | > The University of Queensland | > EMAIL: [email protected] | > TELEPHONE: +61 7 3365 8220 | > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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