Hi there, To see on the dashboard the queue where each ticket belongs, modify your dtl file according to http://www.mail-archive.com/[email protected]/msg28645.html
To delete tickets, use the generic agent: http://doc.otrs.org/2.4/en/html/x1459.html Leonardo Certuche On 5 March 2010 10:00, Myriam O'Neill <[email protected]> wrote: > Hello > > > > Is it possible to change the Dashboard layout so that I can see at a glance > which staff are in charge of which tickets? > > > > Also is it possible to delete test tickets used in the early days as they > are reappearing in searches? > > > > > CONFIDENTIALITY NOTICE: This email and any files transmitted with it are > confidential and intended solely for the addressee. Moreover, this message > may contain privileged information, the unauthorised disclosure or > transmission of which may be unlawful. If you are not the intended recipient > or an agent of the addressee charged with the handling or delivery of this > message, please notify the sender immediately and delete all copies of the > message from your computer systems. Please note: any views expressed in this > email are those of the individual sender and may not necessarily reflect the > views or accord with the stated policies of An Bord Pleanála. > > FÓGRA RÚIN: Tá an ríomhphost seo agus aon chomhaid atá nasctha leis faoi > rún agus dírithe amháin don seolaí. Lena chois sin, is féidir go bhfuil > eolas faoi phribhléid cuimsithe san ríomhphost seo, arbh fhéidir go mba > briseadh dlí a nochtadh nó a sheoladh gan údarás. Murar tusa an té ceapaithe > chun an ríomhphost a fháil nó ionadaí an tseolaí dírithe chun an > teachtairecht a láimhseáil nó a ghlacadh, ní foláir led thoil fios a chur ar > an seoltóir ar an bpointe agus cóipeanna an teachtaireachta ar fad a > ghlanadh de bhur gcórais ríomhaireachta. Tabhair faoi deara led thoil: aon > tuairimí nochtaithe san ríomhphost seo is iad tuairimí an tseoltóra féin > agus níl sé intuigthe gurb iad tuairimí An Bhord Phleanála nó go gcloíonn > siad le polasaithe ráite an Bhoird. > > Scanned by McAfee VirusScan > ------------------------------ > > Scanned by *MailMarshal* - Marshal8e6's comprehensive email content > security solution. Download a free evaluation of MailMarshal at > www.marshal.com > > ** > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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